Implementation Lead

Nelnet; United States; Remote; USD 115,000; Full time

Job summary

A leading fintech solutions provider in the U.S. is seeking an experienced Implementation Lead to design and execute client onboarding for a new platform. The role involves managing complex migrations, developing methodologies, and coordinating with technical teams to ensure successful implementation. Candidates should have experience in project management and higher education systems. This role offers a competitive salary of $115,000 and a comprehensive benefits package.

Benefits

Medical insurance

401K/student loan repayment

Life insurance

Employee stock purchase program

Qualifications

• 5+ years of ERP and/or SIS implementation or project management experience.
• 3+ years working with higher education institutions.
• Project management methodology certification required (PMP, Agile, or similar).
• Experience with software implementations, preferably in fintech or edtech.
• Familiarity with data migration and system integration concepts.
• Proven track record managing complex, multi-stakeholder projects.

Responsibilities

• Design and standardize onboarding methodology and best practices.
• Develop change management strategies and maintain documentation.
• Lead client migration strategies and coordinate with technical teams.
• Manage client communications and expectations throughout processes.
• Establish project management frameworks and risk assessment protocols.

Skills

Exceptional communication and presentation abilities

Strong analytical and problem-solving capabilities

Ability to manage multiple concurrent implementations

Change management and stakeholder influence skills

Customer-focused mindset with relationship-building expertise

Education

Bachelor's degree in Business, Project Management, or related field

Tools

Project management tools

Job description

Overview

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

We are seeking an experienced Implementation Lead to join our dedicated 4-person team developing and launching a new fintech platform serving higher education institutions. This is a foundational role responsible for designing and executing client onboarding processes that will replace our existing product offerings. The successful candidate will create net-new implementation frameworks while managing the complex migration of existing clients to our new platform.

Job Responsibilities

• Design and standardize onboarding methodology, project templates, timeline estimation models, milestone frameworks, and best practices for higher education institutions.
• Develop change management strategies and maintain an implementation documentation library.
• Lead client migration strategies, including discovery, complexity assessments, and transition planning.
• Coordinate with technical teams on data migration to ensure minimal disruption during academic periods.
• Manage client communications and expectations throughout implementation and migration.
• Establish and refine project management frameworks, tools, and risk assessment protocols.
• Create escalation procedures, issue resolution workflows, and provide progress reporting to stakeholders.
• Monitor implementation timelines, milestones, and resource allocation for efficiency and success.
• Collaborate with product, support, and technical resources to ensure feasibility, smooth handoffs, and client success.
• Partner with stakeholders and leadership to integrate feedback, influence go-to-market strategy, and drive continuous improvement.

Compensation

Salary for this role is: $115,000

Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.

Education

EDUCATION:

• Bachelor's degree in Business, Project Management, or related field

Experience

• 5+ years of ERP and/or SIS implementation or project management experience (higher education systems preferred)

• 3+ years working with higher education institutions (colleges, universities)

• Project management methodology certification required (PMP, Agile, or similar)

• Experience with software implementations, preferably in fintech or edtech

• Familiarity with data migration and system integration concepts

• Experience with project management tools, process documentation, and workflow design

• Proven track record managing complex, multi-stakeholder projects

• Previous experience with financial aid, student billing, or payment processing systems preferred

• Background in higher education administration or consulting preferred

• Experience with enterprise software implementations at educational institutions preferred

• Knowledge of student information systems (Banner, PeopleSoft, Workday Student) preferred

• Familiarity with higher education regulatory environment preferred

Competencies – Skills/Knowledge/Abilities

• Exceptional communication and presentation abilities

• Strong analytical and problem-solving capabilities

• Ability to manage multiple concurrent implementations

• Change management and stakeholder influence skills

• Customer-focused mindset with relationship-building expertise

Benefits

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

EEO and Accommodations

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [e-mail].

Nelnet is a Drug Free and Tobacco Free Workplace.

About the company

Follow and catch a glimpse of what #LifeAtNelnet is like.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.