Implementation Engineer I

Stord

Dallas (TX)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Job summary

Stord is the Consumer Experience Company powering seamless checkout through delivery for today’s leading brands. Stord is rapidly growing and scales teams across the company to meet ambitious revenue targets.

The Implementation Engineer M&A safely brings warehouses and customers live on Stord’s tech stack, traveling to fulfill locations across the United States. You will own operational readiness, configure WMS/OMS, validate inventory and orders, run UAT, and support go-live execution with

Qualifications

Experience leading warehouse go-lives or cutovers.
Hands-on experience with inventory, ICQA, and replenishment.
Ability to translate warehouse processes into scalable configurations.
Experience with live-ops support and UAT with operations teams.

Responsibilities

Own end-to-end readiness for warehouse launches and transitions.
Translate real-world warehouse processes into scalable WMS/OMS configurations.
Partner with Operations design, implement, and validate workflows: receiving, picking, packing, shipping.
Configure and validate WMS/OMS workflows to support execution.
Lead inventory, SKU, and order data validation and reconciliation.
Execute UAT and live order testing with warehouse teams.
Support cutover and go-live execution, including rollback planning.
Provide hypercare support and monitor throughput and SLAs.
Create clear SOPs for warehouse and CX teams; act as technical escalation during live ops.

Skills

WMS implementations

Warehouse operations

Fulfillment tech roles

UAT with ops

D2C/B2B Fulfillment

End-to-end order lifecycle

Inventory loading & reconciliation

Tools

SQL-based tooling

Data validation tooling

Job description

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

About The Role

The Implementation Engineer M&A is the technical and operational owner for bringing warehouses and customers live on Stord’s technology stack. This role is deeply embedded in warehouse operations, ensuring that systems, workflows, data, and physical processes work together seamlessly in live environments. You are responsible not just for configuring systems, but for making sure operations can execute at scale on Day 1 and remain stable post-launch. This role will require the employee to travel to various Stord fulfillment locations throughout the United States up to 50% of the time.

What You’ll Do

Own end-to-end operational readiness for warehouse launches and transitions
Translate real-world warehouse processes into scalable WMS and OMS configurations
Partner directly with Operations design, Implement, and validate operational work flows:

Receiving, picking, packing, and shipping workflows
Equipment, pack stations, and physical layout readiness
Replenishment strategies, ICQA, cycle counts, and inventory states

Configure and validate WMS and OMS workflows to support operational execution
Lead inventory, SKU, and order data validation and reconciliation
Execute UAT and live order testing with warehouse teams
Support cutover and go-live execution, including rollback planning
Provide hypercare support, monitoring throughput, SLAs, and system stability
Create clear, usable SOPs for warehouse and CX team
Act as the technical escalation point during live operations
Comfortable working in fast-paced, execution-heavy environments
Strong written and verbal communication skills with Client Facing, Operations and Technical teams

This Role Is Not