Implementation Engineer, Chicago based Chicago Based

Rocketmiles is a part of Booking Holdings, Inc; Chicago (IL); On-site; USD 75,000 - 110,000; Full time

Job summary

Rocket Travel by Agoda is seeking an Implementation Engineer to ensure seamless onboarding and configuration of new partners onto our platform. This role will engage with APIs, databases, and microservices, providing a mix of technical challenges and the opportunity to collaborate globally on innovative travel solutions.

Benefits

Competitive retirement plan

Medical/dental plans

Life insurance

Annual bonus eligibility

Qualifications

• 1+ years of experience in system configuration or integration.
• Proficiency in scripting languages (e.g., Python, Bash).
• Strong understanding of APIs and microservices.

Responsibilities

• Configure and integrate new partners onto the platform.
• Troubleshoot configuration issues during onboarding.
• Write scripts to automate repetitive tasks.

Skills

Problem-Solving

Attention to Detail

Collaboration

Education

Bachelor's degree in a related field

Tools

Git

CI/CD

Consul

Job description

• Visa Sponsorship: This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without current or future sponsorship.

About Rocket Travel by Agoda

Rocket Travel by Agoda (RTA) is a subsidiary of Agoda, focused on delivering innovative travel solutions tailored to partners and customers worldwide. At RTA, we specialize in creating white-label platforms and customized travel experiences that empower our partners to offer seamless booking and travel services.

As we continue to expand our partner ecosystem, we are looking for talented Implementation Engineers to join our team. This role is critical in ensuring seamless onboarding and configuration of new partners onto our platform.

Role Overview

The Implementation Engineer will be responsible for configuring and integrating new partners into Rocket Travel by Agoda's platform. This includes working across various microservices, APIs, databases, and tools to ensure a smooth onboarding process. The role requires a mix of technical expertise, problem-solving skills, and attention to detail. While the primary focus is on configuration and integration, the role will also require a strong technical foundation for tasks such as contributing to internal tools, troubleshooting issues through test creation, validating platform team suggestions, and scripting to enhance efficiency and support.

Key Responsibilities

Partner Onboarding:

• Configure and integrate new partners onto Rocket Travel by Agoda's platform(s), including API integrations, theming, logo updates, and economic configuration in the database.
• Set up and manage configurations across microservices, white-label platforms, Consul, and other tools.

Technical Configuration:

• Perform system configurations to meet partner requirements, ensuring accuracy and alignment with business needs.
• Troubleshoot and resolve configuration issues during the onboarding process.

Automation & Scripting:

• Write scripts to automate repetitive tasks, improve efficiency, and support troubleshooting.
• Develop tools to streamline the onboarding process and reduce manual effort.
• Work closely with platform engineers, product teams, and other stakeholders to ensure successful partner launches.
• Collaborate globally with teams across different regions and time zones to align on requirements, resolve issues, and ensure smooth onboarding processes.
• Communicate technical requirements and solutions effectively to both technical and non-technical audiences.

Support & Maintenance:

• Provide post-onboarding support to partners, addressing any configuration or integration issues.
• Maintain and update documentation related to configurations, processes, and tools.
• Ensure partner uptime SLAs are met by participating in off-hours and weekend on-call rotations, promptly resolving critical issues, and minimizing downtime.

Qualifications
Technical Skills:

• Strong understanding of APIs, microservices architecture, and system integrations.
• Proficiency in scripting languages (e.g., Python, Bash, etc.) for automation and troubleshooting.
• Basic knowledge of databases (SQL) for configuration and data management.
• Familiarity with tools like Consul, CI/CD pipelines, and version control systems (e.g., Git).

Experience:

• 1+ years of experience in a technical role involving system configuration, integration, or implementation.
• Experience in troubleshooting and resolving technical issues in a fast-paced environment.

Soft Skills:

• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.
• Ability to work independently and manage multiple tasks simultaneously.

Preferred:

• Experience in the travel or e-commerce industry is a plus.
• Familiarity with Agile/Scrum methodologies.

What makes this role exciting?

• High-Impact, Visible Work: You’ll play a pivotal role in onboarding major partners to a global travel platform, directly influencing the success of new business lines and customer experiences seen by millions.
• Blend of Technical Challenge & Ownership: This isn’t just a configuration job—you’ll architect solutions, automate processes, and troubleshoot complex integrations, all while owning the technical quality of partner launches.
• Global Collaboration: Work with talented teams across the world, gaining exposure to diverse cultures, business models, and technical challenges. Your work will have a truly international footprint.
• Fast-Paced, Innovative Environment: RTA operates like a nimble startup within the stability of Agoda. You’ll have the freedom to experiment, automate, and innovate—your ideas can quickly become reality.
• Work on the Cutting Edge: You’ll get hands-on experience with modern microservices, automation, CI/CD, and cloud technologies, keeping your skills sharp and relevant.
• Make Travel Better: Your work will help partners deliver seamless, delightful travel experiences to customers worldwide, making a real difference in how people explore the world.

Why Join Rocket Travel by Agoda?

• Be part of a dynamic and innovative team driving partner success.
• Work in a collaborative environment with opportunities for growth and learning.
• Contribute to a global platform that impacts millions of travelers worldwide.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus..Potential benefits include a competitive retirement plan, medical/dental plans, and life insurance among others.

The annual salary range for the local Chicago area is$75k to $110k, determined by a candidate's fit and experience.

Equal Opportunity Employer

At Rocket Travel by Agoda, we pride ourselves on being companies represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Rocket Travel by Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunities regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details, please read Rocket Travel by Agoda’s privacy policy.

A Final Word:

To all recruitment agencies: Rocket Travel by Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, employees or any other organization location. Rocket Travel by Agoda is not responsible for any fees related to unsolicited resumes.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Website

How did you hear about this job? * Select...

Do you as a candidate have a personal relationship with a current Rocket Travel/Agoda employee? * Select...

If yes, what is your relationship? Select...

What is the employee’s name?

What is your overall years of relevant experience? * Select...

Do you require Rocket Travel to provide visa sponsorship or a work permit to work in the United States?(Please select the option that best describes your current status.) * Select...

Please specify your current U.S. work authorization or visa type (e.g., Green Card, F-1 OPT, STEM OPT, H-1B, E-3, etc.). If you are a U.S. citizen, please type “N/A”. *

This position is based in Chicago. Are you currently residing in the Chicago area? If not, are you willing to relocate to Chicago? * Select...

Do you agree to Agoda’s use of personal data from your application to improve our recruitment experience? We may collaborate and share your data with third-party providers for recruitment purposes and you may ask to remove your data at any time. * Select...

To avoid actual or perceived impairment of our parent company’s independent auditor – Deloitte and to comply with applicable regulations of Securities and Exchange Commission of the United States, we need to seek approvals from our parent company before starting the interview process. With this, please confirm if you are currently or formerly have been associated with Deloitte or any of its subsidiary entities at any time including but not limited to any time as a direct employee, director, contractor, major shareholder, intern etc.? * Select...

Email me about other job openings within the Booking Holding’s entities and recruitment-related newsletters. * Select...

In which country/region are you currently based? * Select...

We collect your gender information for diversity, equity & inclusion monitoring purposes. It is entirely voluntary to answer the question below. By choosing “prefer not to disclose”, your candidacy will not be impacted. * Select...

Do you allow us to provide you TEXT/SMS updates of your interview process? We may engage with a service provider to do so. * Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

How would you describe your gender identity? (mark all that apply) Select...

How would you describe your racial/ethnic background? (mark all that apply) Select...

How would you describe your sexual orientation? (mark all that apply) Select...

Do you identify as transgender? Select...

Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? Select...

Are you a veteran or active member of the United States Armed Forces? Select...