Implementation Engineer

Forethought; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A fast-growing AI startup is seeking an Implementation Engineer to ensure successful deployment and configuration of projects. The role involves leading installations, conducting assessments, and providing client training and support. Ideal candidates should have a background in Computer Science and experience in SaaS implementation. Excellent communication and problem-solving skills are essential. This role offers the chance to work in a dynamic environment with benefits including equity, health insurance, and wellness days.

Benefits

Equity options

Health Insurance

Paid maternity, paternity & parental leave

Wellness days

Qualifications

• Proven experience in technical consulting, implementation, or deployment roles within the SaaS industry.
• Strong understanding of software deployment methodologies and system integration.
• Experience with error logging tools like Sentry or Kibana preferred.

Responsibilities

• Lead the installation, configuration, and deployment of solutions for clients.
• Conduct assessments of client systems and workflows.
• Troubleshoot technical issues encountered during implementation.

Skills

Technical consulting experience

Strong problem-solving skills

Excellent communication skills

Customer-focused mindset

Education

Bachelor's degree in Computer Science, IT, Business Administration or related field

Tools

ZenDesk

SalesForce

Shopify

Job description

Forethought is an AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. The company has raised $115M+ in venture funding and is trusted by leading companies. Forethought seeks a dedicated Implementation Engineer to join the team. This role focuses on successful deployment and configuration of projects, working closely with clients to understand their needs and requirements, delivering a combination of technical expertise, customer-centric service, and problem-solving skills to ensure smooth implementation and customer satisfaction.

Responsibilities

• Lead the installation, configuration, and deployment of our solution according to client specifications and project timelines.
• Conduct thorough assessments of client systems, workflows, and integrations to ensure seamless integration with our platform.
• Work closely with clients to provide guidance, training, and support during the implementation process, ensuring a smooth transition and adoption of our solution.
• Troubleshoot technical issues and resolve challenges encountered during the implementation phase, escalating to internal teams as needed.
• Work on and train LLMs to enhance customer experience for clients
• Develop and maintain project documentation, including implementation plans, configuration guides, and training materials.
• Coordinate with cross-functional teams, including Development, Customer Support, and Product Management, to address client needs and deliver customized solutions.
• Provide regular updates and status reports to clients and stakeholders, ensuring transparency and alignment throughout the implementation lifecycle.
• Act as a trusted advisor to clients, offering insights, best practices, and recommendations to optimize their use of our solution and maximize ROI.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
• Proven experience in technical consulting, implementation, or deployment roles within the SaaS industry.
• Strong understanding of software deployment methodologies, system integration, and configuration best practices.
• Experience working with customer support tools such as ZenDesk, SalesForce, Shopify, or similar platforms is preferred but not essential.
• Technical proficiency and ability to grasp complex concepts related to AI technology, APIs, and cloud-based solutions. Ideally experience with use/application of LLMs
• Excellent communication skills, with the ability to effectively interact with clients, internal teams, and stakeholders at all levels.
• Strong problem-solving skills and ability to adapt to evolving project requirements and priorities.
• Experience with Sentry, Kibana or other error logging tools preferred.
• Customer-focused mindset with a passion for delivering exceptional service and driving positive outcomes for clients.

What You Get

• A chance to be an early member of a hyper-growth startup with equity to match
• An opportunity to help us define a new market within AI
• Ability to solve challenging problems with a world-class team
• A low ego company culture that is obsessed with feedback and helping each other grow
• A distributed team, with a flexible approach to work that allows you to choose how you best work
• Health Insurance
• Paid maternity, paternity & parental leave
• Company wide wellness days