Implementation Engineer

RXinsider LTD.; Bowie (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

Inovalon is seeking an Implementation Engineer to join our client-centric healthcare technology team. The role focuses on onboarding and integrating new clients onto Inovalon's platform, requires technical curiosity, and involves participating in on-call rotations for after-hours conversions.

Ideal candidates have at least 2 years of experience on technical projects, proficiency with SQL, APIs, and data conversion, and strong communication skills to translate complex concepts for stakeholders.

Qualifications

• Bachelor’s degree in CS/IT preferred.
• Minimum 2 years of technical project experience.
• Experience with SQL and data integration.
• Excellent communication and ability to translate technical concepts.

Responsibilities

• Gather requirements with customers and end users during onboarding and conversion.
• Analyze data issues, document root causes, and troubleshoot during conversions.
• Build and configure systems per design specifications and validate configurations.
• Participate in on-call rotation for after-hours conversion events.
• Collaborate across implementation lifecycle from go-live to optimization.
• Maintain confidentiality and HIPAA compliance in all data handling.

Skills

SQL

APIs & Web Services

Data conversion

Analytical skills

Project coordination

Customer-facing communication

Education

Bachelor’s degree in CS/IT

Job description

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Overview:

The Implementation Engineer works at the intersection of technology and customer service, supporting the onboarding and integration of new clients onto Inovalon’s platform. This is an early-career role suited to someone who is technically curious, comfortable working directly with customers, and eager to grow their expertise in healthcare technology. The role includes participation in a planned on-call rotation for conversion events that occur outside of standard business hours.

Duties and Responsibilities:

• Work with customers and end users to gather requirements, clarify data readiness, and communicate file format specifications throughout the implementation and conversion process;
• Perform system and data analysis, including troubleshooting errors during conversion events, understanding downstream impact, and documenting root cause findings;
• Build and configure systems based on design specifications, validate that configurations meet requirements, and maintain project deliverables within the assigned scope of work;
• Participate in an on-call rotation to support planned conversion events that occur during evenings and weekends;
• Collaborate across the full client lifecycle, including implementation, go‑live, and optimization;
• Adhere to all confidentiality, HIPAA, regulatory, and other such policies, procedures, and requirements as outlined within Employer’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the scope of work;
• Maintain compliance with Inovalon’s policies, procedures and mission statement, and fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success.

Job Requirements:

• Minimum 2 years of experience on technical projects in a consulting, analyst, developer, or solution engineering capacity;
• Hands‑on experience with web services, APIs, and system integrations;
• Proficiency in SQL required; familiarity with data normalization principles and the ability to work with flat file formats and data conversion processes;
• Comfort working with technical tools including development environments, system configuration, and log or source code analysis;
• Strong analytical and problem‑solving skills with the ability to perform root cause analysis and document findings clearly;
• Effective written and verbal communication skills, with the ability to translate technical concepts for non‑technical stakeholders;
• Demonstrated ability to manage multiple workstreams and deliverables in a project environment;
• Strong customer‑facing communication skills, with the ability to translate technical requirements into clear guidance and maintain composure and professionalism under time‑sensitive conditions;
• Healthcare technology experience is a plus but not required; curiosity and a willingness to develop domain expertise are expected.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field strongly preferred;
• Equivalent healthcare technology experience will be considered in lieu of a degree.

This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)

By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

To review the legal requirements, including all labor law posters, please visit this link

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