Implementation Director

The Intersect Group; Illinois; Hybrid; USD 120,000 - 180,000; Part time

Job summary

The Intersect Group is seeking an Implementation Services Director to lead onboarding and implementation of pharmacy programs across clients. You will oversee contracts, pricing, and readiness while guiding cross-functional teams and partners to deliver strong client value.

The role requires extensive pharmacy operations knowledge, project leadership, and stakeholder management, with travel as needed and a focus on continuous improvement in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred.
• 7+ years of relevant experience required.
• Strong knowledge of pharmacy operations, contracting, distribution, eligibility, and healthcare supply chain processes.
• Experience working with pharmacy programs, healthcare organizations, or group purchasing environments preferred.
• Strong analytical skills with the ability to translate data into actionable insights.
• Proven experience leading cross-functional projects and managing complex implementations.
• Excellent communication, relationship management, and stakeholder engagement skills.
• Ability to adapt to changing priorities and operate effectively in a dynamic environment.
• Willingness to travel as needed.

Responsibilities

• Lead end-to-end implementation activities for pharmacy programs, including contract alignment, pricing validation, eligibility review, and operational readiness.
• Develop and execute customized implementation plans, timelines, and strategies aligned with client goals.
• Serve as the primary point of accountability for implementation success and overall client experience.
• Coordinate required documentation, processes, and deliverables to ensure accuracy and timely completion.
• Support transitions from existing programs/vendors while ensuring continuity and minimal disruption.
• Collaborate with suppliers, partners, clients, and internal stakeholders to drive successful implementation outcomes.
• Analyze data and performance metrics to track progress, identify opportunities, and communicate results.
• Lead process improvement initiatives to enhance implementation efficiency and client satisfaction.
• Manage multiple projects and priorities in a fast-paced environment.

Skills

Project management

Pharmacy operations

Contracting

Distribution

Eligibility

Healthcare supply chain

Pharmacy programs

Stakeholder engagement

Communication

Data analysis

Education

Bachelor’s degree

Job description

## Implementation Director**Remote,ILRemote**Posted: 08/19/2026Employment Type:ContractCategory: Data EntryJob Number: 250927Work Location: Fully Remote## Job DescriptionImplementation Services Director Summary The Implementation Services Director will lead the successful onboarding and implementation of pharmacy programs for new clients, ensuring a seamless transition and strong client experience. This role will drive implementation strategy, oversee execution timelines, ensure accuracy of contract and pricing details, and collaborate with internal teams, clients, suppliers, and partners to deliver measurable value. The ideal candidate will have strong pharmacy industry knowledge, excellent project management skills, and the ability to lead complex implementations while building strong client relationships. Responsibilities* Lead end-to-end implementation activities for pharmacy programs, including contract alignment, pricing validation, eligibility review, and operational readiness.* Develop and execute customized implementation plans, timelines, and strategies aligned with client goals.* Serve as the primary point of accountability for implementation success and overall client experience.* Coordinate required documentation, processes, and deliverables to ensure accuracy and timely completion.* Support transitions from existing programs/vendors while ensuring continuity and minimal disruption.* Collaborate with suppliers, partners, clients, and internal stakeholders to drive successful implementation outcomes.* Analyze data and performance metrics to track progress, identify opportunities, and communicate results.* Lead process improvement initiatives to enhance implementation efficiency and client satisfaction.* Manage multiple projects and priorities in a fast-paced environment.Qualifications* Bachelor’s degree preferred.* 7+ years of relevant experience required.* Strong knowledge of pharmacy operations, contracting, distribution, eligibility, and healthcare supply chain processes.* Experience working with pharmacy programs, healthcare organizations, or group purchasing environments preferred.* Strong analytical skills with the ability to translate data into actionable insights.* Proven experience leading cross-functional projects and managing complex implementations.* Excellent communication, relationship management, and stakeholder engagement skills.* Ability to adapt to changing priorities and operate effectively in a dynamic environment.* Willingness to travel as needed.