Implementation Coordinator

Transformcap; United States; Hybrid; USD 64,000 - 97,000; Full time

Job summary

Judi Health, a health technology company, seeks an Implementation Coordinator to support client onboarding, project documentation, quality reviews, and post-launch monitoring. The role requires organization, attention to detail, and the ability to collaborate across teams in a fast-paced remote environment.

The ideal candidate will manage client handoffs, SOP updates, and benefit testing outputs while working with cross-functional teams.

Qualifications

• High school diploma or the equivalent; Associates or Bachelors degree preferred
• Excellent communication, writing, and organizational skills
• Ability to work independently with minimal supervision, stay productive in a remote environment
• Self-motivated and detail-oriented problem solver
• Ability to handle multiple competing priorities in a dynamic environment and collaborate in a team
• Have a designated workspace that is secure and protected from noise during work hours
• Have internet connectivity: DSL, cable, or fiber with wired connection; one gigabit speed required

Responsibilities

• Responsible for initial client setup for handoff to project managers
• Manage and update team tracking documents
• QA member mailings, benefit documents and critical file loads
• Coordinate ongoing review/updates of team SOP and job aides
• Support implementation team with critical meeting notes
• Assist in review of benefit testing outputs and post go-live claims monitoring
• Serve in a limited client facing capacity, as required
• Collaborate cross functionally to support general implementation needs, as required

Skills

Communication

Writing

Organizational skills

Independent work

Cross-functional collaboration

Time management

Education

High school diploma

Associates or Bachelor's degree preferred

Tools

SOP documentation

Quality assurance

Excel

Job description

About Judi Health

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels.
At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit www.judi.health.

Location: Hybrid (3 days per week in our NYC, Denver or Charlotte offices)

Position Summary

This role supports the implementation team by coordinating client onboarding activities, maintaining project documentation, conducting quality reviews, and assisting with testing and post-launch monitoring. The ideal candidate is organized, detail-oriented, and able to manage multiple priorities while collaborating across teams in a fast-paced remote environment.

Position Responsibilities:

• Responsible for initial client setup for handoff to project managers
• Manage and update team tracking documents
• Q/A member mailings, benefit documents and critical file loads
• Coordinate ongoing review/updates of team SOP and job aides
• Support implementation team with critical meeting notes
• Assist in review of benefit testing outputs and post go-live claims monitoring
• Serve in a limited client facing capacity, as required
• Collaborate cross functionally to support general implementation needs, as required

Required Qualifications:

• High school diploma or the equivalent; Associates or Bachelors degree preferred
• Excellent communication, writing, and organizational skills
• Ability to work independently with minimal supervision, stay productive in a remote environment
• Self-motivated and detail-oriented problem solver
• Ability to handle multiple competing priorities in a dynamic environment and collaborate in a team
• Have a designated workspace (an office, spare bedroom, etc) that is visibly secure from others during work hours (closed door) and is protected from noise that could disrupt conversations
• Have the following internet connectivity: DSL, cable modem or fiber with a wired connection to device (wi-fi not allowed). Internet speed of one gigabyte (940bps) is required

New York, NY Salary Range $77,200—$96,500 USD

Denver, CO Salary Range $70,800—$88,500 USD

Charlotte, NC Salary Range $64,400—$80,500 USD

All employees are responsible for adherence to the Judi Health Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at https://www.judi.health/legal/privacy-policy.