Implementation Coordinator

FinQuery; Atlanta (GA); On-site; USD 42,827 - 85,250; Full time

Benefits offered by this job

Annual employee development program stipend

401(k) plan with employer matching

Flexible PTO including holidays

Free gym membership

Catered lunches

Job summary

FinQuery is looking for an Implementation Coordinator in Atlanta to manage client onboarding post-purchase order. This role is crucial in ensuring clients have a great first impression of the FinQuery application.

The successful candidate will engage with multiple clients simultaneously, resolve issues with Engineering, and ensure project timelines are adhered to. Strong written communication and organizational skills are essential, as well as Salesforce experience.

Qualifications

• 4-year college degree or equivalent experience.
• Strong written and verbal communication skills required.
• 1-2 years of client facing experience is preferred.
• 1-2 years of experience in a high growth or SaaS company is preferred.

Responsibilities

• Manage customer-facing project services.
• Coordinate onboarding of multiple clients efficiently.
• Engage with Engineering for issue resolution.
• Communicate project status and milestones effectively.
• Coordinate client data input and training on software.

Skills

Strong written and verbal communication skills

Salesforce experience

Strong organizational skills

Project management experience

Client facing experience

Education

4-year college degree or equivalent experience

Tools

Salesforce

Job description

Implementation Coordinator

FinQuery stands at the forefront of accounting automation, driven by a deep specialty in contract-driven accounting. Our AI-enabled platform transforms how controllers and finance teams operate, seamlessly managing and accounting for the complex financial contracts—like leases, prepaids, and accruals—that are the backbone of modern business. We are not just a software provider; we are the unified subledger that eliminates time-intensive, error-prone technical accounting workflows, ensuring financial reports are accurate and empowering our customers to focus on strategic, high-value tasks. FinQuery is the global leader in lease accounting (as recognized on G2.com) and serves more than 8,500 customers worldwide. Our growth trajectory has been consistently validated by the Inc 5000, which has recognized us as one of the fastest-growing private companies for five consecutive years.

Solve the Problems That Matter Most

This role is responsible for getting clients onboarded and adopting the FinQuery application after the purchase order is signed. The Implementation Specialist will walk clients through FinQuery’s onboarding process, ensure that the project timeline is adhered to, and be a focal point for information flowing to and from the client. As the point of contact during onboarding, this role is critical in ensuring that clients have a great first impression of our application and can start utilizing it as quickly as possible.

What you will be doing:

• Manage customer-facing project services
• Coordinate with Sales, Professional Services and Customer Solutions to onboard multiple clients simultaneously accurately and efficiently
• Engage with Engineering to resolve issues that arise in implementation and communicate product updates to the client
• Initiate, plan and design project timelines based on client specifics and the availability of internal resources
• Comply with department standards in accordance with SOC regulations, especially as it relates to confidential document management
• Support development of business cases with the customer team, including solutions estimates
• Communicate project status and milestones to the client in a consistent and effective manner
• Manage customer relationships as well as the project team and internal experts
• Coordinate with Professional Services team to input client data into the application and train clients on how to use the software
• Use Salesforce and Milestones to track project milestones and client interactions
• Other duties as assigned

What skills and experience we need you to have:

• 4-year college degree or equivalent experience
• Strong written and verbal communication skills
• Salesforce experience preferred
• Must have strong organizational skills and be detail oriented
• Project management experience preferred
• 1-2 years of client facing experience preferred
• 1-2 years of experience of working with a high growth or SaaS company

The base pay range for this position is $42,827-$85,250. The final salary for this position will be determined in FinQuery’s sole discretion consistent with applicable law, and based on a variety of factors, including, but not limited to, the applicant’s skills, qualifications for the role, job-related knowledge, work experience, and FinQuery’s business and other operational considerations.

Benefits

• For Your Growth & Career: Annual employee development program stipend of $2,000 for each employee; Mentorship program (available immediately); Sabbatical program (4 weeks after 5 years of service); Advancement opportunities based on results, not politics
• For Your Financial Well-being: 401(k) plan with employer matching; Signing stipend for a work-from-home setup
• For Your Health & Wellness: Great health benefits with multiple plan option; Flexible PTO (including 11 holidays and your birthday off); Free gym membership at our office (Atlanta HQ); Casual dress environment (when in office); Catered lunches every Tuesday & Thursday (when in office)
• For Your Family & Life: Parental Leave Benefits; Fertility/Adoption Assistance; Annual tutoring stipend for your children

FinQuery is an equal opportunity employer to all persons, free from restrictions and prejudice based upon race, color, creed, religion, sex, domestic relationship status, parental status, family status, sexual orientation, national origin, gender identity, age, and disability status. FinQuery maintains a drug-free workplace.