Analyst Senior, Implementation

FIS Management Services LLC; Milwaukee (WI); Ibrido; USD 75.000 - 110.000; Tempo pieno

Descrizione del lavoro

Fidelity Information Services, LLC seeks a Payments Implementation Analyst to lead data analysis, mapping, and client collaboration during system conversions. You will create data maps, run tests, and guide clients through readiness reviews and setup, helping them adopt our Payments One Debit capabilities.

The role emphasizes training customers on new systems, ensuring smooth migrations, and delivering a high-quality client experience in a hybrid work environment.

Competenze

• Bachelor’s in business or related field or equivalent experience.
• Strong customer service and client interaction skills.
• Strong analytical and problem-solving skills; ability to multitask in a fast-paced environment.
• Ability to map data and conduct data analysis for software utilization.
• Willing to train customers on new systems and procedures.

Mansioni

• Conduct data analysis, product mapping and client interviews to assess data requirements for software utilization.
• Create data maps and transaction workflow documents that show exactly how every field will be converted.
• Perform tests to ensure new, customized software meets customer specific needs.
• Coordinating and conducting readiness reviews to ensure conversion is proceeding correctly.
• Training customers on new systems and procedures.

Conoscenze

Customer service

Analytical thinking

Problem solving

Multitasking

Documentation

Formazione

Bachelor’s degree in business or related field

Strumenti

Heritage WorldPay

FIS Payments One Debit

Descrizione del lavoro

Role location:

Hybrid schedule (three days in-office, two days virtual)in one of our locations: MKE, ATL, JAX

About the role:

As a Payments Implementation Analyst, you will be the face of FIS, working closely with our clients as they implement our solutions as we change the way the world banks. You will examine data files, processes, forms, reports and operational needs of our customers, to facilitate data mapping and system conversions and migrations. After assessing all client needs, you will create a roadmap that will guide clients through the process while you teach them our products and coach them through setup and integration.

About the team:

The role of the Payments Migration Lead (Implementation Conversion Analyst) is oversight and support for clients migrating to the Payments One debit platform. This team will collaborate with other migration teams supporting debit platforms to ensure a successful client experience for all clients. To provide an overall analyst role for the EFT transaction switch migration, the Migration Lead will be responsible for the relationship from project initiation to the support transition. During the implementation process, the analyst is responsible for tracking tasks related to the project, requesting application changes, as well as client support throughout the upgrade process.

Your key responsibilities:

• Conducting data analysis, product mapping and client interviews to assess data requirements for software utilization.
• Creating data maps and transaction workflow documents that show exactly how every field will be converted.
• Performing tests to ensure new, customized software meets customer specific needs.
• Coordinating and conducting readiness reviews to ensure conversion is proceeding correctly.
• Training customers on new systems and procedures.

What you bring:

Required qualifications:

Strong customer service and client interaction skills Strong analytical and problem-solving skills as well as excellent human relations, negotiation and documentation skills. A bachelor’s in business or a related field or the equivalent experience. The ability to work in a fast‑paced environment and be able to multitask between project assignments.

Preferred qualificaitons:

Previous knowledge of the Heritage WorldPay and/or FIS Payments One Debit applications would be a plus Previous banking experience in Debit knowledge would be a plus

At FIS, your career journey is yours to shape. We provide the tools, experiences and support to help you reach what's next.

Here’s what else we offer:

• Opportunities to make an impact in fintech
• Internal career growth opportunities
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community
• Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.

Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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