Implementation Consultant - Paylocity Finance (Philippines)

Paylocity; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Paylocity is a leading provider of cloud-based HR and payroll solutions in the United States. The Implementation Consultant I role focuses on discovery, system configurations, accurate data conversion, and smooth onboarding to maximize value for clients.

You will balance legacy data, validate configurations, and provide proactive support throughout the implementation lifecycle, collaborating with sales, product SMEs, and project managers to deliver high-quality results.

Qualifications

• 1+ years of Customer Service or Customer interfacing role.
• Bachelor's Degree required.
• Strong interpersonal verbal and written communication with a customer-focused mindset.
• Proficiency with Microsoft Excel and ability to learn new software.
• Project management and multitasking abilities.

Responsibilities

• Act as our clients trusted advisor, ensuring exceptional customer experiences throughout the implementation process.
• Provide a smooth transition and post-implementation support, including system maintenance and issue resolution.
• Assist clients in data migration, data mapping, and data validation for accurate data integration.
• Collaborate with clients to gather and analyze business requirements for the HCM functions (payroll, HR, time and labor).
• Review configuration with client to ensure alignment with needs and optimize utilization.
• Collaborate with internal teams to deliver high-quality implementations.
• Troubleshoot and resolve implementation issues and escalate as needed.

Skills

Customer service

Communication

Problem solving

Time management

Cross-functional collaboration

Education

Bachelor's Degree

Tools

Excel

Job description

Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

Job Type

Full-time

Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Position Overview

The Implementation Consultant I serves as a strategic partner for clients with moderately complex client needs. You’ll lead consultative discovery sessions to design customized system configurations that drive efficiency and maximize value. With a focus on accurate data conversion and seamless client onboarding, you'll balance legacy data, validate configurations, and provide proactive support throughout implementation. This role requires strong analytical thinking, client relationship skills, and a proven ability to manage multiple priorities in a dynamic environment.

Working Hours

9am - 6pm Central Time / 10pm - 7am PHT

Primary Responsibilities

• Act as our clients trusted advisor, ensuring exceptional customer experiences throughout the implementation process. To include but not limited to, facilitating meetings, and maintaining communication throughout the life cycle of their implementation.


• Provide a smooth transition and post-implementation support as needed, including system maintenance, and issue resolution, based on client feedback.


• Assist clients in data migration, data mapping, and data validation processes to ensure accurate and complete data integration into the HCM software.


• Collaborate with clients to gather and analyze their business requirements related to the specific HCM function (e.g., payroll, HR, time, and labor).


• Review, with client, configuration of system to ensure the software is aligned with the clients' needs and expectations to ensure optimal utilization of system capabilities.


• Collaborate with internal cross-functional teams, including sales, product SMEs and project managers, to deliver high-quality implementations.


• Troubleshoot and resolve implementation related matters, escalating critical concerns to the appropriate teams when necessary.

Education & Experience

• 1+ years of Customer Service or Customer interfacing role


• Bachelor's Degree required


• Client Centric Approach: Possess excellent interpersonal verbal and written communication skills with a strong customer-focused mindset throughout the implementation process.


• Proficiency in Microsoft Office (with a strong emphasis on Excel) and Other Programs: Adapt quickly to new software platforms and leverage their capabilities to optimize project outcomes. Experience with Excel functions including VLOOKUP, Pivot tables, data manipulation and analysis.


• Resourcefulness: Utilize your problem-solving abilities to overcome obstacles and find creative solutions that meeting project requirements and client expectations.


• Project Management: Successfully handle multiple projects concurrently, effectively prioritizing tasks, managing timelines and ensuring deliverables are met on time. Maintain a high-level of organization and attention to detail through the implementation process to meet client deadlines and achieve successful outcomes.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [e-mail]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

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