Implementation Consultant I (Variable)

Tekion Corporation; United States; Remote; USD 67,000 - 115,000; Full time

Job summary

Tekion Corporation is seeking a Business Solutions Analyst I to support dealership operations within the automotive industry. This role involves training, data validation, and ensuring compliance with OEM regulations. Candidates should have extensive DMS experience, excellent communication skills, and a strong understanding of dealership processes. Join a dynamic startup environment with competitive benefits and growth opportunities.

Benefits

Competitive salary and stock options

100% employer-paid medical, dental, and vision coverage

Unlimited PTO and parental leave

Opportunity to work with top tech talent

Collaborative and dynamic work environment

Career development opportunities

Qualifications

• 5+ years of DMS experience in the auto industry.
• Exceptional written and verbal communication skills.
• 3+ years in Project Management or leading projects preferred.

Responsibilities

• Oversee dealership user training and support.
• Validate deals and liaise with stakeholders.
• Manage training and setup items in an organized manner.

Skills

DMS experience

Communication skills

Project Management

Technical translation

Customer interaction

Education

Degree in accounting

Job description

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises, and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers, and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia, and Europe.

*Internally this position is titled Business Solutions Analyst I

Job Description

Day in and day out, this role is immersed in dealership operations, encompassing both accounting and retail functions within the automotive industry. Responsibilities include data validations, accounting workflow training such as AP/AR, journal postings, schedule reconciliation, daily deposits, etc. This role necessitates seamless coordination across various internal and external teams to meet deliverables. Additionally, collaborating closely with remote internal teams to ensure operational transparency is crucial.

On the retail side, the role focuses on automotive desking and sales, involving direct customer interaction through F&I menus and executing deals that align with the intricate regulations of OEMs, lenders, and regional requirements. Validating deals and liaising with diverse stakeholders are essential for meeting deliverables. Furthermore, working closely with onsite implementation and support teams is key to providing comprehensive support. Candidates must possess a deep understanding of the automotive industry dynamics and proficiency with the Tekion platform, emphasizing compliance, organizational rigor, and adaptability.

Key Responsibilities

• Oversee and facilitate dealership user training and support through the implementation lifecycle
• Provide DMS training to dealership staff in all departments and have fun while doing it
• Guide and direct additional implementation specialists assigned to the project to ensure high execution
• Obtain critical milestone signoffs from key dealership contacts
• Proactively identify implementation risks and mitigate them effectively and efficiently
• Manage training and setup items in an organized manner, keeping detailed notes, and completing all checklist items in our implementation runbook
• Must successfully complete an 8-10 week certification/training program and display a strong grasp of product and process knowledge retention
• Demonstrated history of sustaining a positive attitude during high-stress situations with both dealer partners (DP) and internal teams
• Fast-learner, and passionate ability to remain in-touch with fast-changing SaaS solutions
• In-depth knowledge of the retail automotive industry, including common terminology and dealership process flows
• Deep understanding of Tekion products, including end-user workflows and configurations
• Knowledge and understanding of implementation processes, including roles and responsibilities of internal teams with the project
• Represent Tekion positively and professionally in all dealership interactions
• Work closely with the Implementation manager to set and manage dealership expectations
• Foster relationships with all dealership personnel and stakeholders
• Heavy focus on dealership accounting
• Heavy focus on automotive desking and sales, from interfacing with customers via F&I menus to booking deals that comply with OEMs, lenders, and regional regulations

Skills and Experience

• 5+ years of DMS experience in the auto industry
• Proven experience implementing SaaS solutions in auto dealerships
• Experience working in an early-stage startup environment is a plus
• Exceptional written and verbal communication skills, interacting with all stakeholder levels
• Ability to translate technical jargon into understandable language for adult learners
• Ability to translate customer suggestions into technical deliverables for Tekion teams
• 3+ years in Project Management or leading projects is preferred
• Travel requirement: 85-90%
• Ability to work with minimal instruction on daily tasks, with general guidance on new assignments

Preferred Skills

• Accounting experience or degree in accounting

Perks and Benefits

• Competitive salary and stock options
• 100% employer-paid medical, dental, and vision coverage
• Unlimited PTO, parental leave, snacks and beverages
• Opportunity to work with top tech talent from Silicon Valley
• Be part of a hyper-growth startup with growth opportunities
• Work on innovative, ground-up technologies
• Collaborative and dynamic work environment
• Culture that encourages innovation, performance, and flat hierarchy
• Career development opportunities

The salary range for this position is $67,760 - $114,500. The actual offer may vary based on location, experience, and other factors. The position is also eligible for bonuses and equity.