Implementation Consultant, eFile & Serve

Tyler Technologies, Inc.; Plano (TX); On-site; USD 75,000 - 105,000; Full time

Job summary

Tyler Technologies, Inc. is seeking an Implementation Consultant for eFile & Serve in Plano, Texas. You will drive the consulting lifecycle, including configuration, training, and client success, across courts and public safety customers.

The role requires a BS/BA or equivalent experience, 2+ years in software implementation for external clients, and the ability to work under pressure. Local travel up to 25% is expected and a federal background check will be completed as part of the hiring

Qualifications

• BS/BA degree is required.
• 2+ years experience in software implementation with external clients preferred.
• Ability to work under pressure in an ambiguous environment and solve problems.
• Self-motivated, proactive and able to work well under pressure.

Responsibilities

• Evaluate client business procedures and propose improvements to product and process efficiency.
• Reengineer and implement business processes around software usage.
• Collaborate with colleagues to design and deliver a superior software experience for clients.
• Host client meetings to document processes and configure applications to business needs.
• Lead or facilitate configuration sprints and identify enhancement opportunities.
• Provide in-person and remote training for software applications.
• Create and maintain technical/business process documentation.
• Stay updated on new functionality and learn new product modules and implementation methodologies.

Skills

Software implementation

Client training

Communication skills

Problem solving

Education

BS/BA degree

Job description

Implementation Consultant, eFile & Serve

The Implementation Consultant is a valuable member of the eSolutions organization and serves as a driving force behind the departments continued success. The Implementation Consultant operates as a knowledge leader in the industry and is responsible for delivering exceptional quality consulting, configuration, and training activities.

Implementation Consultants work with our solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer.

Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer.

Location

Plano, Texas

Travel

10-25%

Responsibilities

• Evaluate client business procedures and provide recommendations to improve product and business efficiencies
• Reengineer and implement business processes around the usage of software applications
• Collaborate with colleagues and managers to design, implement and proactively manage a superior software experience for our clients.
• Host client-facing meetings to understand and document clients' business processes and configure applications based on business needs and accepted best practices
• Lead or facilitate configuration sprints, and identify opportunities for software enhancement
• Provide in-person and remote training for software applications to both new and existing customers.
• Create and maintain technical and business process documentation as business needs require
• Independently keep abreast of new functionality and learn new product modules, implementation methodologies, and court technology concepts.
• 5-20% travel is required
• Perform other job-related duties and responsibilities that may be assigned from time-to-time.

Qualifications

• BS/BA degree in related field or equivalent experience is required.
• 2+ years experience of software implementation consulting or transferrable work with external clients preferred.
• Ability to work under pressure, in an ambiguous environment, and problem solve with a positive attitude.
• Familiarity and ease with computer systems and common software products.
• Strong problem-solving and execution skills.
• Excellent interpersonal skills including verbal and written communication skill, teamwork, strong attention to detail, and customer service skills.
• Exceptional presentation and communication skills.
• Must be self-motivated, proactive and able to work well under pressure
• Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements.

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.