Implementation Consultant, eFile & Serve

Tyler Technologies, Inc.; Plano (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Tyler Technologies, Inc. in Plano, TX is seeking an Implementation Consultant for the eFile & Serve solution.

You will lead consulting, configuration, and training activities, delivering high-quality software implementations for courts and public safety organizations. You will work with integrated solutions to improve efficiency, travel 10-25% for on-site and remote client engagements, and stay current with product modules and CJIS background checks.

Qualifications

• BS/BA degree in related field or equivalent experience is required.
• 2+ years experience of software implementation consulting or transferrable work with external clients preferred.
• Ability to work under pressure, in an ambiguous environment, and problem solve with a positive attitude.
• Familiarity and ease with computer systems and common software products.
• Strong problem-solving and execution skills.
• Excellent interpersonal skills including verbal and written communication skill, teamwork, strong attention to detail, and customer service skills.
• Exceptional presentation and communication skills.
• Must be self-motivated, proactive and able to work well under pressure
• Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements.

Responsibilities

• Evaluate client business procedures and provide recommendations to improve product and business efficiencies
• Reengineer and implement business processes around the usage of software applications
• Collaborate with colleagues and managers to design, implement and proactively manage a superior software experience for our clients.
• Host client-fac‑ing meetings to understand and document clients’ business processes and configure applications based on business needs and accepted best practices
• Lead or facilitate configuration sprints, and identify opportunities for software enhancement
• Provide in-person and remote training for software applications to both new and existing customers.
• Create and maintain technical and business process documentation as business needs require
• Independently keep abreast of new functionality and learn new product modules, implementation methodologies, and court technology concepts.
• 5-20% travel is required
• Perform other job-related duties and responsibilities that may be assigned from time-to-time.

Skills

Software implementation

Client communication

Problem solving

Interpersonal skills

Self-motivation

Pressure tolerance

Education

BS/BA degree or equivalent experience

Job description

Implementation Consultant, eFile & Serve

The Implementation Consultant is a valuable member of the eSolutions organization and serves as a driving force behind the departments continued success. The Implementation Consultant operates as a knowledge leader in the industry and is responsible for delivering exceptional quality consulting, configuration, and training activities.

Implementation Consultants work with our solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer.

Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer.

Location

Plano, Texas

Travel

10-25%

Responsibilities

• Evaluate client business procedures and provide recommendations to improve product and business efficiencies


• Reengineer and implement business processes around the usage of software applications


• Collaborate with colleagues and managers to design, implement and proactively manage a superior software experience for our clients.


• Host client-fac‑ing meetings to understand and document clients’ business processes and configure applications based on business needs and accepted best practices


• Lead or facilitate configuration sprints, and identify opportunities for software enhancement


• Provide in-person and remote training for software applications to both new and existing customers.


• Create and maintain technical and business process documentation as business needs require


• Independently keep abreast of new functionality and learn new product modules, implementation methodologies, and court technology concepts.


• 5-20% travel is required


• Perform other job-related duties and responsibilities that may be assigned from time-to-time.

Qualifications

• BS/BA degree in related field or equivalent experience is required.


• 2+ years experience of software implementation consulting or transferrable work with external clients preferred.


• Ability to work under pressure, in an ambiguous environment, and problem solve with a positive attitude.


• Familiarity and ease with computer systems and common software products.


• Strong problem‑solving and execution skills.


• Excellent interpersonal skills including verbal and written communication skill, teamwork, strong attention to detail, and customer service skills.


• Exceptional presentation and communication skills.


• Must be self‑motivated, proactive and able to work well under pressure


• Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

Get to Know Our Tyler Family

At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here.

To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.

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