Implementation Consultant

Harris Computer Corp.; Peachtree City (GA); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

Healthcare benefits

Vacation + personal days

Stock ownership

Job summary

Ingenious Med is seeking an Implementation Consultant to drive workflow discovery, configure the Ingenious Med environment, and lead customer training for healthcare organizations.

Based in Atlanta, GA with hybrid work and travel as needed, you will partner with the Project Manager and Integration Analyst to ensure successful go-lives and post-implementation optimization. The role offers a competitive salary and benefits.

Qualifications

• 2–5 years in healthcare operations, revenue cycle, or related customer-facing roles.
• Experience with physicians or healthcare stakeholders.
• Proven ability to lead workflow discussions and training.
• Translate business/workflow requirements into software configuration.
• Strong communication and presentation skills.
• Ability to travel for implementations and go-lives.

Responsibilities

• Lead workflow discovery with physicians and admins.
• Configure Ingenious Med environment per validated workflows.
• Validate readiness, obtain signoffs, and address gaps.
• Deliver customer training for diverse users.
• Support implementation milestones and go-live activities.
• Provide post-go-live optimization and advisory services.
• Collaborate with Project Manager and Integration Analyst.
• Maintain project discipline and manage multiple engagements.

Skills

Active listening

Consultative selling skills

Verbal communication

Written communication

Presentation skills

Project coordination

Travel readiness

Tools

Ingenious Med

HL7 concepts

Job description

Key Responsibilities:

• Lead workflow discovery. Meet with physicians, practice leaders, administrators, billers, and other stakeholders to understand how they see patients, document encounters, create and submit charges, use shortcuts, identify missed charges, and experience workflow friction.
• Listen for the underlying business need. Ask thoughtful follow-up questions, surface adoption barriers and risks, and distinguish the customer’s stated request from the operational outcome they are trying to achieve.
• Map current and future workflows. Document existing processes, define the intended future-state workflow, and help customers make practical decisions that balance their needs with Ingenious Med capabilities and recommended practices. Existing role materials specifically assign the consultant responsibility for workflow assessment, identifying business needs, documenting current processes, and recognizing adoption barriers.
• Configure Ingenious Med directly. Build and configure the customer’s Ingenious Med environment based on validated workflows, requirements, user roles, specialties, and operational objectives. Verify that the configuration supports the agreed workflow before training and go-live.
• Validate requirements and readiness. Confirm configuration decisions with customer stakeholders, support user acceptance testing, obtain required approvals or signoffs, and identify gaps that could affect adoption or go-live success.
• Deliver customer training. Develop and facilitate engaging training for physicians, practice leaders, administrators, billers, coders, and other users. Adjust the delivery approach based on audience, workflow, experience level, and learning needs.
• Support implementation and go-live. Participate in implementation milestones, readiness reviews, go-live activities, issue triage, and stabilization support, either remotely or onsite as required.
• Provide post-go-live optimization and advisory services. Conduct workflow reviews and health checks, evaluate adoption and operational performance, and recommend targeted training, configuration improvements, workflow changes, or other services that create measurable customer value. Ingenious Med’s newer Professional Services model incorporates health checks into the engagement and uses them to identify training, consulting, optimization, expansion, and clean-up opportunities after go-live.
• Solve problems consultatively. Analyze workflow or adoption concerns, recommend practical solutions, and clearly explain tradeoffs when a customer request does not align with product functionality, best practices, project scope, or the desired business outcome.
• Collaborate across the project team.
  • Partner with the Project Manager, who coordinates the overall plan, milestones, communications, status reporting, and escalations.
  • Partner with the Integration Analyst, who primarily owns interface design, build, testing, troubleshooting, and technical HL7 work.
  • Provide workflow context to the Integration Analyst and participate in end-to-end validation where interface behavior affects the customer workflow. Ingenious Med project materials describe the Integration Analyst as the technical interface resource, while the Implementation Consultant remains a distinct required project role.
• Maintain project discipline. Keep requirements, configuration decisions, risks, issues, testing results, customer approvals, and follow-up items clear and current. Manage multiple assignments and deadlines while escalating scope, readiness, or timeline concerns promptly.

Required Experience and Skills we look for:

• 2–5 years of experience in healthcare operations, revenue cycle, practice management, healthcare technology, healthcare consulting, or a related customer-facing environment.
• Experience working directly with physicians, practice leaders, or healthcare operational stakeholders.
• Demonstrated success leading workflow discussions, requirements-gathering sessions, customer training, presentations, or operational improvement conversations.
• Working knowledge of physician workflows, charge capture, practice operations, or revenue cycle processes.
• Strong active-listening and consultative skills, including the ability to uncover needs that may not be clearly stated.
• Ability to translate business and workflow requirements into practical software configuration decisions.
• Strong verbal, written, facilitation, and presentation skills, with the ability to explain technology in clear, accessible language.
• Sound judgment, problem-solving ability, attention to detail, and strong project organization.
• Ability to build credibility and trusted working relationships quickly.
• Comfort learning healthcare software and configuring applications directly.
• Ability to manage multiple customer engagements, priorities, deliverables, and deadlines.
• Willingness and ability to travel for customer discovery, training, implementations, and go-lives as business needs require.

What will make you stand out:

• Physician billing, professional charge capture, revenue cycle operations, or practice management experience.
• Healthcare software implementation or professional services experience.
• Experience with Ingenious Med or another healthcare charge-capture or practice-workflow solution.
• Experience with electronic health record systems such as Epic, Oracle Health/Cerner, Meditech, or Athena.
• Familiarity with healthcare interfaces and basic HL7 concepts, including ADT, DFT, or MDM messages. This role is not expected to serve as the primary HL7 technical resource.
• Coding certification or deeper physician billing and coding experience.
• Experience conducting post-go-live assessments, workflow optimization, health checks, or customer advisory engagements.

Role Boundaries - the Implementation Consultant owns:

• Workflow discovery and active listening
• Requirements definition and validation
• Current-state and future-state workflow design
• Direct Ingenious Med configuration
• Customer training
• Application readiness, go-live support, and post-go-live optimization

Compensation and Location:

• Location: Atlanta, Georgia
  • This hybrid position is based out of Ingenious Med's headquarters at 400 Galleria Parkway SE in Atlanta. Employees typically work from the office while also enjoying regular work-from-home flexibility. Located next to The Battery Atlanta, the office offers convenient access to restaurants, entertainment, green spaces, and major transportation routes, creating an engaging environment for collaboration and professional growth
• Salary Target: $80,000-85,000 annually
• Additional Monthly cell phone allowance provided through payroll
• Travel: Travel is required based on customer implementation, training, and go-live needs.
• Salary decisions are be based on the candidate’s job-related experience, capabilities, and demonstrated ability to meet the responsibilities of the position.

What we offer:

• Plenty of opportunities to grow your career
• Comprehensive medical, dental, and vision benefits
• 3 weeks of vacation plus 5 personal days to recharge
• Employee stock ownership, RRSP program, 401k + matching
• A chance to give back through community involvement
• Flexible work arrangements to suit your lifestyle

About us:

Ingenious Med is a healthcare technology company dedicated to enhancing physician productivity and hospital performance through intuitive, point-of-care tools. Their easily implemented web and mobile solutions assist physician practices and health systems in optimizing revenue, gaining valuable data insights, and automating workflows. By integrating seamlessly with existing Electronic Health Records (EHRs), Ingenious Med empowers healthcare providers to manage practices more effectively, ensuring high-quality care at reduced costs. With over 20 years of experience, they have partnered with a diverse range of healthcare organizations, including national health systems, regional hospitals, and large physician management groups. Their commitment to innovation and excellence has made them a trusted partner in the healthcare industry.

About Harris Computer:

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.
Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!
Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!

• We empower our employees to make a difference
• We have an award-winning culture
• We offer opportunity to learn
• We are financially strong and we are owned by the largest software company in Canada (CSI)
• We have fun!

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