Implementation Consultant

Levelpath; New York (NY); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical benefits

Equity package

Commuter benefits

401k plan

Paid Parental Leave

Job summary

Levelpath is seeking an Implementation Consultant to scale our platform and deliver value to customers from day one. You’ll support pre-sales, onboarding, and the implementation process, helping customers realise value early.

In this role you will build strong relationships with customers, drive adoption metrics, and collaborate with product and engineering. Occasional travel and a focus on customer success are expected.

Qualifications

• 6+ years of professional experience, including in customer-facing roles such as customer success, implementation, or solutions consulting.
• Adaptability and ability to flourish in a fast-paced environment.
• Strong written and verbal communication skills.

Responsibilities

• Support the implementation and onboarding of Levelpath for customers.
• Assist in pre-sales activities and demos with account executives.
• Develop best practice guides and product documentation for customers.

Skills

Customer-facing communication

Stakeholder management

B2B SaaS experience

Project/process optimization

Adaptability

Education

BA/BS degree

Tools

Zendesk

Salesforce

Job description

• We’re hiring a Implementation Consultant to help scale our platform and deliver value to customers from day one
• You’ll play a key role in the pre-sales process supporting AEs and demos, the onboarding and implementation process, and driving continuous customer value
• This is an opportunity to join a a high-impact, customer-obsessed solutions team tackling procurement challenges head-on and play a critical role in our customer’s success
• Build deep, lasting relationships with our existing and future customers
• Advise and support the implementation of Levelpath to our customers
• Help plan, build, optimize, and scale our processes, assets, and systems (Zendesk & Salesforce) for serving enterprise accounts
• Develop best practice guides and product documentation to share with customers
• Identify champions and build relationships with key business stakeholders within accounts
• Drive new solution offerings to our customers by working directly with the sales team
• Bring new products to market by collaborating closely with the product & engineering team
• Represent the voice of your customers in product asks
• Drive and support customer health via adoption metrics
• Collaborate with customers to determine their success metrics and translate their feedback into actionable product feedback for our development team

Benefits

• 100% Medical, dental, and vision insurance
• Competitive compensation & equity package
• Commuter benefits
• 401k plan
• Flexible PTO & Paid Parental Leave
• Office amenities & team events

6+ years of professional experience, including at least 4 years in a direct customer-facing role (customer success, implementation, or solutions consulting)Adaptability and ability to flourish in a fast-paced environmentStellar organizational skills and experience improving processesStrong written and verbal communication skillsAvailability for some travel - when the time comes to visit your customers!B2B SaaS experience in a fast-paced environmentEffective collaboration and self-starter mindsetBA or BSComfort in managing multiple workstreamsAbility to communicate with stakeholders across product and engineeringDemonstrated experience problem-solving with attention to detailEmpathy, patience, and a sense of urgency when supporting customers