Implementation Consultant

OSC, a Steamboat Group company; Kennesaw (GA); Hybrid; USD 60,000 - 65,000; Full time

Job summary

An established industry player is seeking an Implementation Consultant to oversee product implementation for new clients and manage changes for existing clients. This entry-level role requires strong project management skills, effective communication, and a basic understanding of databases. You'll work closely with internal departments and clients to ensure successful project completion while developing your knowledge and skills in a supportive environment. Join a dynamic team that values initiative and critical thinking, and enjoy a range of perks including discretionary time off and tuition assistance.

Benefits

Discretionary Time Off

Casual Dress Code

Tuition Assistance

Company 401(k) match

Qualifications

• Entry-level position requiring project management experience.
• Basic understanding of databases and data files is necessary.

Responsibilities

• Facilitate communication with clients and track project deliverables.
• Manage client processing configurations and validate system setups.

Skills

Project Management

Communication

Critical Thinking

Database Understanding

Education

Bachelor's Degree in Business

Tools

MS Windows

Job description

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If you are within 50 miles of Kennesaw, GA , you will be required to go into the office 2 days a week

About OSC

OSC is a leading provider of compliance-driven tracking technology and insurance products and services for lenders, mortgage servicers and property investors. Coupled with advanced call centers, document processing and programming capabilities—and rigorous security and governance practices—OSC delivers fully integrated property insurance programs to some of the largest lenders and clients in the country. As a part of Steamboat Insurance Group, we offer truly competitive lender-placed and related risk management solutions from a variety of top-rated, international insurance carriers who specialize in this industry.

Summary

The Implementation Consultant is responsible for overseeing and orchestrating the implementation to products and services for new clients and changes initiatives for existing clients.

Duties and Responsibilities

· Facilitate effective communication (including meetings) with internal departments and external clients to track deliverables, document progress and drive completion of projects.

· Fully understand each client's needs and the services to be provided.

· Fully understand the products and master policies to be implemented and ensure correct and appropriate setup within agreed-upon schedule.

· Manage client processing configurations in system setup.

· Validate system setup parameters and changes made by other Consultants.

· Work with IS department to analyze data and validate work items including data extracts, forms, lender specific requirements, data conversion, etc.

· Assess project risks and develop recommendations and strategy to mitigate risks.

· Establish reasonable deadlines for setup changes in conjunction with other stakeholders and ensure that deadlines are met.

· Oversee the completion of documentation: user manuals, departmental procedures, project specifications, etc.

· Document functional requirements using OSC’s standard templates and procedures to complete Customer Service Requests (CSRs) and update the Kanban board as necessary.

· Clearly communicate requirements, status and information with the clients and stakeholders during the completion of CSRs. Attend internal Professional Services status meetings and other company meetings as necessary.

· Keep abreast of all new services offered in order to keep the clients up-to-date

· Maintain appropriate, professional working relationships with clients and other employees

· Provide support during the sales process, including presentations and process overview

· Identify and coordinate system/program/process enhancements to best serve the client’s needs

· Other duties and projects as assigned

Qualifications

• Bachelor’s degree in business with project management focus and one year of project management experience.
• A basic understanding of databases, data files and MS windows computing is needed. This is an entry-level position where work is assigned as needed.
• A moderate amount of guidance and mentoring are expected in order to develop knowledge and skills.
• Initiative and critical thinking are key competencies.

Why choose us?

• Discretionary Time Off
• Casual Dress Code
• Tuition Assistance
• Company 401(k) match

EOE - qualified veterans and minorities are encouraged to apply

Please be aware of job scams. Steamboat Group will not make offers without interviewing candidates and we will not ask for personal information until an offer is made.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Insurance

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