Implementation Consultant

ECI Software Solutions; Indianapolis (IN); Remote; USD 55,000 - 80,000; Full time

Job summary

A leading company in business management software seeks a consultant for B2B eCommerce software implementation. The role includes managing customer implementations, developing support documentation, and providing ongoing support after go-live. Ideal candidates have a background in eCommerce and ERP systems and at least two years of experience in relevant roles. Join a dynamic team committed to customer success and innovation.

Benefits

Competitive benefits focused on employee well-being

Paid volunteer time off

Qualifications

• 2 years' experience in support or implementation roles, preferably in B2B eCommerce.
• Experience leading customer training sessions.
• Understanding of manufacturing and distribution industry practices.

Responsibilities

• Serve as primary representative for new customer implementations.
• Monitor and report on implementation status.
• Lead customer sessions to identify and document business initiatives.

Skills

B2B eCommerce

ERP systems

Advanced Excel

Project management

Problem solving

Communication

Education

Bachelor's degree in information systems or related field

Job description

For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale / retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customer's business to help them level the playing field, run day-to-day operations more efficiently, and focus on what matters most. It’s how business gets done.

At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. We also pride ourselves on our award-winning company culture, recognized internationally for employee engagement and workplace excellence.

• We offer competitive benefits focused on employee well-being, including paid volunteer time off!
• We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for five consecutive years.
• We have received international recognition as a Great Place to Work for six years in a row.
• Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie).

Join our worldwide team committed to inclusion, professional development, and collaboration. To apply, please attach a detailed resume demonstrating your qualifications and skills relevant to this role. Applications without a resume will not be considered.

Job Summary

Successfully implement and provide ongoing consulting for customers using ECI Software Solutions' B2B eCommerce software.

Essential Job Duties

1. Serve as the primary representative and go-to resource for new customer implementations of the software solution.
2. Monitor and report on implementation status, maintaining clear communication with customers and internal teams.
3. Develop comprehensive documentation for support resources to assist customers during and after implementation.
4. Lead customer sessions to identify and document current and future business initiatives, gap analysis, and reporting/data analytics requirements.
5. Implement the software considering timeline, budget, scope, and delivery, following established methodology and agreements.
6. Assist customers with requirements gathering, system configuration, solution definition, testing, data migration, and go-live activities, adhering to the ECI implementation methodology.
7. Provide post-go-live support and activity reporting.
8. Manage project timelines and identify potential issues or escalations in coordination with project leadership.

Knowledge, Skills, & Abilities

• Preferred experience in B2B eCommerce and ERP systems.
• At least 2 years' experience in support or implementation roles, preferably in B2B eCommerce.
• Experience leading customer training sessions.
• Understanding of manufacturing and distribution industry practices.
• Advanced Excel skills.
• Ability to clearly present technical concepts to diverse audiences via video and in-person.
• Strong organizational skills, attention to detail, and self-motivation.
• Excellent problem-solving and critical thinking abilities.
• Effective communication skills for all customer roles and levels.

Education & Work Experience

• Experience in software implementation or consulting.
• Bachelor's degree in information systems or related field preferred.
• 2-4 years of relevant work experience.

LI-REMOTE