Implementation Business Analyst II

Axon; Philadelphia (Philadelphia County); Remote; USD 79,000 - 126,000; Full time

Benefits offered by this job

Competitive salary & 401k

Discretionary PTO

Paid parental leave

Medical/Dental/Vision

Fitness programs

Mental wellness support

Learning & development

Snacks in offices

Job summary

Axon is seeking a Business Analyst to partner with public safety agencies, understand operational needs, and configure our SaaS platform to support mission-critical work. You will join a cross-functional deployment team to design solutions and deliver successful implementations.

You will translate complex requirements into technical configurations, assess feasibility, and uphold CJIS standards while helping agencies protect life and improve outcomes.

Qualifications

• Bachelor degree in relevant field.
• 2-3+ years SaaS implementation experience.
• Experience in law enforcement.
• CJIS background check required.
• Ability to pass background checks.

Responsibilities

• Collaborate with customer to configure systems to achieve business outcomes.
• Capture the voice and required outcomes to drive business process documentation.
• Discover complex requirements and work with teams to design solutions.
• Assess impact and feasibility evaluating alternatives.
• Design and document tests and training; translate requirements into configurations.
• Apply Axon best practices to configurations and troubleshoot issues.

Skills

Bachelor degree

SaaS implementation

Law enforcement

Process improvement

Outcome-driven thinking

Problem solving

Ambiguity tolerance

Cross-department collaboration

Technical delivery

Coding knowledge

CJIS background

Education

Bachelor's degree in Business/Operations/CS/Engineering

Job description

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Business Analysts are trusted advisors who bridge customer vision and technology. In this role, you'll partner with public safety agencies to understand operational needs, design solutions, and configure software that supports mission‑critical work. As part of a collaborative, cross‑functional deployment team, you'll help deliver successful implementations across an industry leading public safety SaaS platform. Business Analysts follow two tracks; as a consultative customer partner or a technical builder, you'll have opportunities to solve meaningful problems, work directly with customers, and grow with a team whose work directly supports the agencies protecting our communities.

What You’ll Do

Location: Remote out of Dallas/Fort‑Worth, Texas, Chicago, Illinois, Saint Paul & Minneapolis, Minnesota, & Albany, New York
Travel: up to 60%
Reports To: Manager, Business Analysis

• Collaborate with the customer to configure systems to achieve business outcomes.
• Capture the voice and desired outcomes of the customer to drive business process documentation, including user stories, workflows, and functional requirements.
• Discover complex business requirements, providing structure and clarity, and work with Technical Business Analysts, Project Managers, Solution Architects, and Product teams to design and deliver solutions.
• Assess impact and feasibility of proposed solution evaluating alternatives and delivering solutions that accomplish agency outcomes.
• Design, administer, and document functional/user acceptance tests and training.
• Translate complex business requirements into quality technical configurations.
• Apply Axon best practices to all software configurations, troubleshoot technical challenges, and ensure continuity in environment structure.

What You Bring

• Bachelor in Business, Operations, Computer Science, or Engineering, or equivalent.
• 2-3+ years of relevant SaaS implementation experience
• Experience working with or in Law Enforcement.
• Experience managing process improvement or facilitating change management amongst teams.
• Demonstrated outcome-driven thinking. Can make hard tradeoff assessments.
• Self-starter who thrives with problem-solving and embraces ambiguity.
• Willingness to join forces and drive company-wide initiatives across multiple departments.
• Technical delivery experience and/or coding language knowledge.
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.

Base Pay Range: $78,975 USD - $126,360 USD

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.

Base Pay Range: $78,975 USD - $126,360 USD

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.

Base Pay Range: $78,975 USD - $126,360 USD

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [e-mail] via ourAxon Privacy Web Form. For more information, please see the Your California Privacy Rights section of ourApplicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity and values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [e-mail].