Implementation Associate

IMT Insurance; West Des Moines (IA); Hybrid; USD 53,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K retirement savings

Paid vacation & sick time

Life & AD&D insurance

Job summary

IMT Insurance, via IMT Software Services, is seeking an Implementation Associate to coordinate and support the implementation of our software products for farm mutual insurance clients. The role emphasizes effective communication, data collection, and process improvements across the implementation lifecycle.

You will help maintain schedules, prepare setup data, and produce training materials, tutorials, and documentation while delivering excellent customer service in a hybrid work environment.

Qualifications

• College degree education or 3 years related work experience required.
• Must be detail oriented while maintaining accuracy.
• Analytical, math and computer skills required.
• Excellent communication skills and professional conduct across customers and colleagues.
• Ability to analyze and solve problems.
• Strong listening and written communication with internal/external stakeholders.
• Ability to make public presentations, product demonstrations, training videos and webinars.
• Ability to work with and understand technical environments.
• Understanding of insurance and accounting practices to support client needs.
• Excellent organizational skills with ability to prioritize workload and manage multiple projects.
• Must maintain valid driver’s license due to field work.
• Ability to work well with others.

Responsibilities

• Assist in providing ongoing communication with customers before, during, and after implementation of products.
• Maintain Implementation Schedules and communicate them externally and internally.
• Collect data from customers necessary for implementation setup and configuration.
• Identify impact and gaps between core systems and communicate with team as instructed.
• Improve product setup and training documentation.
• Create and maintain product documentation, including articles and tutorial videos.
• Assist as needed with implementation of products.
• Provide excellent customer service in a timely and professional manner.

Skills

Detail oriented

Analytical skills

Communication skills

Problem solving

Public presentations

Training videos

Technical environment

Organizational skills

Team collaboration

Education

College degree or 3 years related experience

Job description

IMPLEMENTATION ASSOCIATE

IMT Software Services, a division of IMT Insurance, is now looking to fill the position of Implementation Associate. IMT Software Services is the industry-leading software provider for farm mutual insurance companies across the nation with most of our customers based in the Midwest. With over 40 years of experience and building relationships in the mutual insurance software industry. As an Implementation Associate, you will be responsible for communicating, facilitating, and assisting with the implementation process of our products. If you’re interested in learning more about this opportunity, apply online today!

DAY IN THE LIFE

• Assist in providing ongoing communication with customers before, during, and after implementation of products.
• Assist with maintaining Implementation Schedules and communicate them externally and internally.
• Collect data from customers necessary for implementation setup and configuration.
• Help identify the impact and importance of requested features or gaps between core systems and be able to communicate with team as instructed.
• Continually work to assist in improving product setup and training documentation.
• Continually work on creating and maintaining product documentation, including articles and tutorial videos.
• Assist as needed with implementation of products.
• Provide excellent customer service in a timely and professional manner.

DESIRED QUALIFICATIONS

• A college degree education or 3 years related work experience is needed to perform required duties.
• Must be detail oriented while maintaining accuracy.
• Comprehensive analytical, math and computer skills required.
• Possess excellent communication skills, a positive attitude and maintain professional conduct to foster a cooperative work environment and build and maintain strong relationships with customers and colleagues.
• Ability to analyze and solve problems.
• Ability to listen and communicate internally/externally to the customer, both verbally and in writing.
• Ability to make public presentations, product demonstrations, training videos and webinars.
• Ability to work with and understand technical environments.
• Must understand insurance and accounting practices in order to support client needs.
• Possess excellent organizational skills with the ability to prioritize workload and simultaneously handle multiple projects.
• Must maintain valid driver’s license due to required field work.
• Must possess the ability to work well with others.

BENEFITS & PERKS

IMT Insurance is committed to our employees and their families. When you work for IMT, you earn far more than just a paycheck. The IMT office was new in 2018 and offers a fitness room, game room and a variety of collaboration areas. This position includes a hybrid work arrangement, learning and development opportunities and more! Below is a list of what IMT offers our employees:

• Medical, dental, and vision insurance, Life & A D & D insurance, 401K retirement savings accounts, spending accounts, long and short-term disability, profit share, paid vacation & sick time, employee assistant program and additional voluntary benefits.

The salary range for this position is $53,000.00 - $67,000.00

Starting salary and level of position will depend on level of experience

This position is not eligible for tips or commission but may be eligible for additional bonuses

WHAT DEFINES US

Our vision is to provide peace of mind in the moments that matter.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Our agents and customers come from all walks of life and so do we. Our goal is to hire great people from a wide variety of backgrounds, because it makes our team stronger. If you share our values and our passion for creating a Worry Free life for others, we want to talk to you!