Implementation Analysts (Pilot)

CWT; United (PA); Remote; USD 60,000 - 80,000; Full time

Job summary

A global travel company is looking for an Implementation Analyst to support system enhancements and analyze business needs. This role involves gathering requirements, documentation, and providing user support in a remote-friendly environment. Ideal candidates will have a bachelor's degree and at least 2 years of relevant experience, particularly in a global context. Strong analytical skills and ability to communicate effectively in English are essential.

Qualifications

• 2+ years of functional/business/system analysis experience.
• Experience in a global environment and in the travel industry preferred.
• Ability to communicate effectively in English.

Responsibilities

• Gather business requirements to support the development team.
• Document and analyze functional requirements.
• Provide Level 1 problem determination and user support.

Skills

Relational database knowledge

Strong analytical skills

Problem-solving skills

Advanced Excel

PowerPoint skills

Word skills

SQL capability

Education

Bachelor's degree

Job description

Overview

Position: Implementation Analysts (Pilot). Employer: CWT. Location: United States. Education: Bachelor Degree required. This is a role in the Call Center field with opportunities for candidates with the latest education and relevant experience. The posting indicates the role is remote-friendly and part of a global, multi-cultural environment.

Responsibilities

• Gathers business requirements and business process flows to support the development team in designing and preparing new systems/solutions.
• Documents and analyzes functional requirements, identifies gaps and alternative approaches to meet requirements, and ensures all deliverables are completed.
• Defines modifications to existing systems to meet internal and external user requirements; provides business knowledge to aid other team members.
• Provides Level 1 problem determination and support to a specific CWT business application using documented procedures and available tools.
• Ensures proper documentation and business justification of all requests.
• Develops a well-defined, shared understanding of the project scope.
• Records problem symptoms and status information to communicate with and utilize senior staff effectively.
• Develops a clear vision for the end product/system and acts as the primary focal point for all customer applications.
• Retrieves, uses, and understands data from a relational data warehouse to make recommendations to the product team.
• Supports call-initiated workflow through IT, logging customer questions and problems and tracking them through to resolution.
• Ensures timely escalation of customer problems by documenting impact and prioritizing resolution targets.
• Interfaces between business/function user groups and IT; analyzes business problems and requirements to determine sources and develop options/alternatives.
• Provides training and mentoring for end users and ensures system viability to meet business needs.
• Coordinates and/or conducts acceptance testing.

Qualifications

Position Requirements

• Education: Successful completion of a full 4-year degree leading to a bachelor's or higher, or an appropriate combination of education and experience.
• Experience: 2+ years of functional/business/system analysis or related experience; experience in a global environment and in the travel industry preferred.
• Languages: Ability to communicate effectively in English (written and verbal).
• Knowledge, Skills and Abilities: Relational database knowledge; strong analytical and problem-solving skills; ability to understand business requirements and translate to technical specifications; advanced Excel, PowerPoint, and Word skills; SQL capability for data retrieval; ability to interface between business and IT; strong time management and multi-project handling.

Other: CWT is an equal opportunity employer; all qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status. Reasonable accommodations are available upon request.

Additional Information

• Work arrangement: Remote option indicated, with global scope and travel none/not required.
• Posting date: January 18, 2024. Closing date: 2025-10-29.

#LI-REMOTE