Implementation Analyst

Alumni Ventures; United States; On-site; USD 77,000 - 87,000; Full time

Benefits offered by this job

Comprehensive healthcare options

Flexible vacation policy

401(k) with company match

Paid parental leave

Professional development

Weekly catered lunches

Job summary

Alumni Ventures is seeking an Implementation Analyst in Chicago, IL, with a salary range of $77,000 - $87,000. This role involves managing new customer implementations and supporting government leaders in utilizing the OpenGov platform. Ideal candidates will have 2+ years in software implementation and skills in Excel and data reporting. Benefits include comprehensive healthcare, flexible vacation policy, and 401(k) matching, in a collaborative office environment.

Qualifications

• 2+ years of experience in software implementation consulting or transferrable work with external clients.
• Knowledge and experience in analyzing and reporting large volumes of financial and operational data.
• Strong skills in Excel including v-lookups and pivot tables.

Responsibilities

• Drive and manage new customer implementations from start to finish.
• Be the primary technical point of contact for new customers deploying OpenGov.
• Interact directly with government leaders and guide them through the process.

Skills

Software implementation consulting

Analysis and reporting of financial data

Excel skills

Interpersonal communication

Job description

Location

US | Illinois | Chicago

Employment Type

Full time

Location Type

On-site

Department

Professional Services

Job Description

The Implementation Analyst will drive value to the OpenGov customer and deliver a complete, quick and smooth implementation by utilizing product knowledge, expertise and making solution recommendations. The role is responsible for driving a successful customer implementation from start to finish, setting the underlying foundation of the OpenGov platform, while promoting maximum value for their investment in OpenGov.

Responsibilities

• Drive and manage new customer implementations from start to finish, providing guidance, assistance, and support to customers from the initial data requirements gathering, technical platform configuration, administrator training and all other requirements defined through a customer’s implementation.
• Be the primary technical point of contact for new customers deploying OpenGov, or those expanding to implement additional functionality.
• Interact directly with government leaders daily, guide them through the process, and empower them to become our advocates and successful administrators of their OpenGov software platform.
• Understand customer pain points and partner with cross‑functional teams to simplify, enhance and automate existing processes that will improve customer workflow.
• Become an expert in governmental processes across multiple states.
• Work closely with the engagement and adoption team to facilitate and drive a consistent customer experience and ensure successful training for new customers.
• Leverage and continually develop best practices for each data environment and customer vertical to assist in future implementation efficiencies.
• Compliment key product discussions by gathering and communicating customer feedback and feature requests to ensure OpenGov is a "must‑have" solution.

Requirements and Preferred Experience

• 2+ years of experience in software implementation consulting or transferrable work with external clients.
• 2+ years of experience working in a relevant area such as Procurement, Budgeting, Finance/Accounting, or similar.
• Knowledge and experience in analyzing and reporting large volumes of financial and operational data, including government operational concepts and practices.
• Ability to provide clear and effective phone support, assistance, and recommendations to build positive relationships with customers.
• Strong skills in conceptualization of patterns, modeling, and design.
• Strong Excel skills, including using Functions/Formulas to format data such as v‑lookup, pivot tables, error‑checking, and developing properly formatted reports. ETL tools, macros and visual basic are not required but highly desirable.
• Track record of working in a fast‑paced environment while balancing internal procedures and process improvements, all while collaborating with team members.
• Ability to adapt to a rapidly changing product and respond strategically to customer needs.
• Excellent interpersonal skills including verbal and written communication, teamwork, and customer service.

Compensation

Chicago, IL: $77,000 - $87,000

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

Benefits

Enjoy an award‑winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families
• Flexible vacation policy and paid company holidays
• 401(k) with company match
• Paid parental leave, wellness stipends, and HSA contributions
• Professional development and growth opportunities
• A collaborative office environment with weekly catered lunches