Implementation Analyst

Global Payments; Florida; On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Global career growth

Learning & development

Inclusive team environment

Community & charity initiatives

Employee assistance program

Job summary

Global Payments is seeking an Implementation Analyst on the Genius team to drive onboarding and systems migrations for dealers and business owners. You will serve as the primary client contact for implementations and coordinate with internal teams to meet client requirements.

Based onsite in Charlotte, NC with up to 50% travel, you will own client implementations, data mapping, testing, and training while ensuring successful transitions to long-term support teams.

Qualifications

• 2+ years of relevant experience or a degree in Business or Computer Science.
• Experience in system integration, implementations, and conversions is a plus.
• Ability to analyze needs and map requirements to software configurations.

Responsibilities

• Serve as the primary client contact for assigned implementations, supporting system conversions, environment setup, and configuration.
• Analyze business needs with clients and internal teams to tailor options and ensure alignment with objectives.
• Lead data mapping, validation, and conversion activities with accuracy and documentation.
• Deliver client training and handoffs to long-term support teams, and track project metrics.

Skills

2+ years experience

System implementations

Conversions experience

Education

Business or Computer Science degree

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to take your career global? Make your mark with one of the biggest names in payments. At Global Payments, you help businesses grow by transforming how they accept and manage payments.

As a Implementation Analyst on the Genius® team, you will bring innovative solutions directly to dealers & business owners and create a real, measurable impact on their day-to-day operations. Join our team as an Implementation Analyst, where you will play a key role in delivering successful client onboarding and system conversions.

What You’ll Own

Serve as the primary client contact for assigned implementations, supporting system conversions, environment setup, and configuration to ensure solutions align with client requirements and business objectives. Partner with clients and internal teams during discovery and implementation phases to analyze business needs, recommend system options, resolve configuration discrepancies, and build functional expertise across assigned modules. Support data mapping, validation, and conversion activities by reviewing field-level requirements, verifying data accuracy, and ensuring alignment with approved client configuration plans. Execute testing activities, including test case creation, test data preparation, results documentation, troubleshooting, and issue resolution, escalating complex concerns when appropriate and maintaining project metrics throughout the implementation lifecycle. Deliver client training and functional education by gathering requirements, preparing documentation, conducting presentations, and facilitating a seamless transition to long-term support teams; based onsite in Charlotte, NC, with up to 50% travel as needed.

What You Bring

Minimum of 2 years of relevant experience or degree in Business or Computer Science preferred, other majors considered. Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Problem Solving - A professional with strong problem solving skills and problem resolution is based on a broad base of business knowledge. Prioritizing/Multi-tasking - Ability to manage priorities in a matrix managed environment. Facilitation and Negotiation - Demonstrates the ability to stay on task and lead to results, maintain scope, and negotiate between differing objectives to arrive at consensus within timeframes given. It’s a bonus if you have Experience in system integration, implementations, and conversions preferred.

About the team

Our inclusive and global team wins together every day. We're proud to have the best minds in the industry, who you can learn from as your career grows. What makes a Globalpayer Globalpayers think like a client, act like an owner, and win as one team. We're curious and innovative - always finding a better way to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Our perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life and your world. That's why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance program to support your wellbeing
• Recognition through a global platform that celebrates your achievements.

https://jobs.globalpayments.com/en/why-global-payments/benefits/

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us.

Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

At this time, we are unable to offer visa sponsorship for this position.

Candidates must be legally authorized to work for any employer in the United States on a full-time basis without the need for current or future immigration sponsorship.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].

Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].

Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].

EEOC Statement: Global Payments Inc. is an equal opportunity employer.

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises.

Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America.

Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.