Impactful Store Manager – Thrift & Community Growth

Greenville-Pitt County Chamber of Commerce; Greenville (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

403(b)

Employee discount

Health insurance

Paid time off

Retirement plan

Job summary

My Sister’s Closet, operated by the Center for Family Violence Prevention (C4FVP), seeks a Store Manager to lead daily operations, grow revenue, supervise staff and volunteers, and safeguard assets in a retail setting that supports programs for domestic violence survivors in Pitt, Martin, and Washington Counties.

The role emphasizes hands-on leadership, operational excellence, customer service, and effective financial management to further the organization’s mission and impact in the community.

Qualifications

• Minimum of 3 years of retail experience, preferably with supervisory or management responsibilities.
• Experience in retail operations, sales management, merchandising, and customer service.
• Strong leadership, communication, and organizational skills.
• Experience with point-of-sale systems, cash management, and financial reporting.
• Ability to analyze sales performance and implement improvements.
• Ability to manage multiple priorities and work independently.
• Proficiency with basic computer applications.
• High school diploma or equivalent.

Responsibilities

• Oversee daily store operations, ensuring a clean, organized, welcoming, and professionally managed retail environment.
• Develop strategies to increase sales, improve profitability, and meet established revenue goals.
• Monitor sales trends and identify opportunities for promotions, seasonal displays, and merchandising improvements.
• Establish effective pricing, product rotation, and merchandise presentation practices.
• Maintain excellent customer service standards and resolve customer concerns professionally.
• Monitor daily sales, expenses, and overall store performance.
• Ensure accurate cash handling, register reconciliation, deposits, and financial documentation.
• Maintain strong internal controls to protect store assets and minimize losses.
• Manage staffing and operating expenses within approved budgets.
• Prepare accurate sales and operational reports for the Executive Director.
• Identify opportunities to improve efficiency and financial results.
• Supervise, train, schedule, and support store employees and volunteers.
• Establish clear expectations and promote accountability, teamwork, and professionalism.
• Provide coaching, performance feedback, and ongoing staff development.
• Ensure appropriate staffing levels while managing payroll expenses.
• Oversee donation intake, sorting, pricing, inventory processing, and merchandise displays.
• Maintain quality standards for merchandise offered for sale.
• Develop efficient processes to maximize the value of donated goods.
• Maintain organized storage and inventory areas.
• Build positive relationships with donors and community partners.
• Support promotional campaigns, special sales, and community events.
• Identify opportunities to attract new customers and increase repeat business.
• Build relationships with local businesses, donors, and community organizations.
• Represent My Sister’s Closet and C4FVP professionally throughout the community.

Skills

Leadership

Communication

Organizational skills

Sales analysis

POS systems

Basic computer skills

Education

High school diploma or equivalent

Associate or bachelor’s degree in business, retail management, or related field

Tools

Point-of-sale systems

Job description

My Sister’s Closet, operated by the Center for Family Violence Prevention (C4FVP), seeks a Store Manager to lead daily operations, grow revenue, supervise staff and volunteers, and safeguard assets in a retail setting that supports programs for domestic violence survivors in Pitt, Martin, and Washington Counties.

The role emphasizes hands-on leadership, operational excellence, customer service, and effective financial management to further the organization’s mission and impact in the community.