Impactful Oncology Financial Counselor

ADP, Inc.; Huntersville (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Southern Oncology Specialists PLLC is seeking a Financial Counselor in Huntersville, NC to guide patients through insurance benefits, payment options, and available financial assistance.

You will collaborate with clinical and administrative teams to communicate accurate financial information and support patients throughout treatment.

The role requires empathy, discretion, and excellent communication to reduce financial barriers and improve access to care.

Qualifications

• Experience in medical billing, financial counseling, or patient financial services.
• Knowledge of health insurance policies and financial assistance programs.
• Excellent communication and interpersonal skills with patients, families, and teams.
• Proficiency with EMR and billing software.

Responsibilities

• Conduct financial assessments to determine insurance eligibility.
• Explain benefits, billing procedures, and payment plans to patients.
• Obtain authorizations for medications.
• Understand the buy and bill process.
• Collaborate with our Specialty Pharmacy.
• Assist patients in completing necessary financial aid applications and documentation.
• Maintain accurate records of patient financial interactions and follow up on outstanding accounts.
• Provide ongoing financial counseling throughout treatment journey.
• Work closely with the billing department to ensure timely processing of patient accounts.

Skills

Communication skills

Interpersonal skills

EMR proficiency

Medical billing knowledge

Financial counseling

Financial software

Education

High school diploma or equivalent

Associate's or Bachelor's degree in finance, healthcare administration, or related field preferred

Tools

EMR systems

Financial software

Job description

Southern Oncology Specialists PLLC is seeking a Financial Counselor in Huntersville, NC to guide patients through insurance benefits, payment options, and available financial assistance.

You will collaborate with clinical and administrative teams to communicate accurate financial information and support patients throughout treatment.

The role requires empathy, discretion, and excellent communication to reduce financial barriers and improve access to care.