Impactful Financial Aid Counselor | Student Access Advocate

UCI group; Irvine (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

UC Irvine in Irvine, CA, invites applications for a Financial Aid Counselor role within the Division of Enrollment Management. The incumbent provides individual counseling on non-routine aid issues, explains government and university rules, and analyzes regulations to help shape Financial Aid Office policy.

Under general supervision, the position determines appropriate aid allocations, counsels students and families, and ensures accurate, timely, and courteous service in a fast-paced environment.

Qualifications

• Working knowledge of policies, regulations, and practices for awarding financial aid.
• Working knowledge of University policies, processes, and procedures.
• Ability to interpret policies and develop procedures to ensure compliance.
• Strong problem-identification, critical thinking, and decision-making skills.
• Ability to calculate financial aid with attention to detail and accuracy.
• Excellent organizational skills and ability to meet deadlines.
• Strong written and verbal communication skills with active listening and customer service orientation.
• Ability to assess processes and implement improvements.

Responsibilities

• Counsel students on non-routine, sensitive financial aid issues in a timely, professional manner.
• Explain and interpret government and university rules and regulations concerning financial aid to students, parents and staff.
• Analyze regulations and contribute to the development of Financial Aid Office policy and procedures.
• Determine appropriate allocation of financial aid awards under supervision and authorize exceptions.

Skills

Advising techniques

Counseling skills

Policy interpretation

Regulatory compliance

Attention to detail

Written and verbal communication

Active listening

Customer service orientation

Tools

Microsoft Office

Job description

UC Irvine in Irvine, CA, invites applications for a Financial Aid Counselor role within the Division of Enrollment Management. The incumbent provides individual counseling on non-routine aid issues, explains government and university rules, and analyzes regulations to help shape Financial Aid Office policy.

Under general supervision, the position determines appropriate aid allocations, counsels students and families, and ensures accurate, timely, and courteous service in a fast-paced environment.