Impact Field Support Operations Manager

Hotel Leveque; Chicago (IL); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Insurance, PTO, and holiday pay

401(k) after 30 days

Hotel and travel discounts

Career growth

Flexible assignments

Job summary

First Hospitality seeks an Impact Field Support Operations Manager to stabilize hotel operations during transitions across our Midwest portfolio. You will travel to properties, lead front-office, housekeeping, F&B, maintenance, and sales teams, and drive guest satisfaction, financial performance, and brand standards.

This hands-on role requires 3+ years in hotel operations leadership, the ability to travel up to 100%, and a proven track record of building trust, coaching teams, and delivering

Qualifications

• 3+ years of hotel operations leadership experience.
• Experience with Front Office, Housekeeping, F&B, and Maintenance operations.
• Ability and willingness to travel up to 100% for multi-state assignments.
• Adaptability, resilience, sound judgment, and the ability to lead effectively in fast-changing environments.

Responsibilities

• Provide hands-on operational leadership across hotels on assignment.
• Lead or support Front Office, Housekeeping, F&B, and Maintenance operations.
• Serve as a visible leader for guests and associates, addressing daily concerns quickly and professionally.
• Maintain exceptional guest service, hospitality, cleanliness, safety, and brand standards across the hotel.
• Partner with department leaders to ensure staffing, scheduling, training, and execution to meet business needs.
• Lead by example, build trust quickly, and reinforce a positive, accountable culture.
• Monitor performance, controllable expenses, labor, purchasing, and departmental results to support a smooth operation.
• Identify operational gaps, implement practical solutions, and establish sustainable processes.

Skills

Hotel operations leadership

PMS & POS systems

Travel up to 100%

Front Office knowledge

Strong communication

Tools

PMS

POS systems

Job description

Compensation: $75,000 to $80,000 per year

Unlock Your Potential on the Road with First Hospitality

If traveling, solving problems, and making an immediate impact is for you, your career doesn't have to stay in one place. As a Midwest based Impact Field Support Operations Manager, you'll travel across our portfolio, stepping into hotels during transitions, leadership gaps, and high-priority assignments to stabilize operations, strengthen teams, and drive results. You'll serve as a hands-on hotel leader across Front Office, Housekeeping, Food & Beverage, Maintenance, and Sales - helping each property operate smoothly, profitably, and with exceptional hospitality.

Perks That Travel With You

• Insurance, PTO, and holiday pay starting day one
• 401(k) options after 30 days to build your future
• Hotel & travel discounts across our nationwide and global portfolio
• Career growth into leadership roles within a fast-growing company
• Flexibility & variety - every assignment brings fresh challenges and opportunities

This Is Your Stage

You'll be the go-to operational problem solver, parachuting into assigned hotels to provide leadership, coverage, and stability where it's needed most. Acting as a key point-person for guests and associates, you'll oversee or support the hotel's daily operational functions while keeping service, culture, financial performance, and sales momentum moving forward. Whether supporting a leadership transition, strengthening execution, or tackling an urgent business need, you'll own the outcome and leave the hotel in a stronger position than when you arrived.

What You'll Be Mastering

• Travel regularly across assigned hotels to provide hands-on operational leadership and task-force support
• Oversee or support daily hotel operations across Front Office, Housekeeping, Food & Beverage, and Maintenance
• Serve as a visible leader and key point-person for guests and associates, addressing daily concerns quickly and professionally
• Maintain exceptional guest service, hospitality, cleanliness, safety, and brand standards throughout the hotel
• Partner with department leaders to ensure staffing, scheduling, training, communication, and execution support business needs
• Lead by example, build trust quickly, and reinforce a positive, accountable, and service-focused culture
• Monitor operational performance, controllable expenses, labor, purchasing, and departmental results to support a smooth and profitable operation
• Identify operational gaps, implement practical solutions, and establish sustainable processes that can be carried forward by the property team
• Ensure continuity of hotel systems, company expectations, and brand standards during transitions or leadership gaps
• Deliver measurable results, leaving each property, team, and guest experience stronger than when you arrived

Are You the Next Impact Leader....

Experience & Education

• 3+ years of hotel operations leadership experience
• Working knowledge of Front Office, Housekeeping, Food & Beverage, and Maintenance operations, as well as PMS and POS systems across brands
• Experience managing labor, controllable expenses, departmental performance, and hotel operating priorities
• Ability and willingness to travel up to 100% for multi-state assignments
• Adaptability, resilience, sound judgment, and the ability to lead effectively in fast-changing environments

Leadership & Communication

• Strong verbal and written communication skills with the ability to connect with guests, associates, hotel leaders, clients, and ownership stakeholders
• Ability to assess a situation quickly, prioritize competing needs, make decisions, and follow through to resolution

Physical & Scheduling

• Comfortable working throughout a dynamic hotel environment, including guest-facing and back-of-house areas
• Ability to stand and walk for extended periods and occasionally lift, carry, or move items up to 30 pounds
• Ability to work flexible hours, including evenings, weekends, and holidays, based on assignment and operational needs
• Must be based in the Midwest

About First Hospitality

First Hospitality’s purpose is “to care for you on our journey together.” We live this through our values and behaviors:

• Drive to win: set ambitious goals and exceed them through focused effort.
• Desire to serve: default to "how can I help" and "what else do you need?"
• Deliver with passion: create a sense of fun in daily interactions, lifting the spirits of those around you.
• Own the outcome: take full responsibility for the success of every project you join, from start to finish.
• Keep it real: give honest, constructive feedback with kindness and respect.

Equal Opportunity Employer

Step up, pack your bags, and make your mark across our portfolio. Welcome to First Hospitality!

At First Hospitality, our mission to care for you on our journey together.

Founded in 1985, First Hospitality has curated a forward-thinking reputation. Successfully investing and managing hotels throughout the country, our passion for harnessing data to plan ahead means we don’t just follow industry trends, we create them. This means creating value for our investors, opportunity for our employees, comfort for our guests, and trust for our partners.

First Hospitality is focused on achieving together through integrity, caring service, leadership, ownership, teamwork, full living, and inclusivity and social good. We're thrilled for all we've achieved and believe we're still building our legacy of success.

JOIN THE TEAM!

First Hospitality believes we do better when you do better. That's why we're committed to helping you build a future through comprehensive training and extensive career development opportunities. We provide all employees with competitive wages, benefit enrollment options from the first day of employment, paid time off from the first hour worked, holiday pay, 401(k) retirement savings, and more!

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