Impact-Driven Case Manager & Team Mentor

Southwest Care Center; Santa Fe (NM); On-site; USD 45,000 - 60,000; Full time

Job summary

Southwest Care Center in Santa Fe and Albuquerque is seeking a Case Manager to join our patient‑centered team. You will collaborate with healthcare professionals to coordinate interdisciplinary care and support patients and families through intake, assessments, and referrals.

The role requires mentoring colleagues, strong communication, and knowledge of behavioral health and community resources. The position supports outreach and ensures documentation aligns with program requirements.

Qualifications

• Strong desire to make a difference in the community.
• Comfortable leading and working with a team of medical support professionals.
• Ability to mentor others and participate in quality and process‑improvement initiatives.
• Excellent communication and interpersonal skills.
• Knowledge of behavioral health and community resources is preferred.

Responsibilities

• Collaborate and coordinate with health‑care team members to promote interdisciplinary treatment planning.
• Conduct intake interviews and psychosocial assessments to identify risk factors; provide eligibility and referral services to patients and families.
• Assess and maintain eligibility in health‑insurance plans and coordinate assistance by referrals and follow‑ups.
• Provide consultation regarding financial planning, budget development, and housing plans.
• Link patients to services including medical care, behavioral health, housing, and other supports.
• Monitor and document patient progress through the EMR with individualized service planning.
• Provide therapeutic interventions and education; monitor medication regimens and follow‑ups.
• Perform prior authorizations, coordinating with clinical staff for documentation.
• Maintain knowledge of grants and regulatory requirements to ensure compliant counseling and documentation.
• Develop relationships with community resources to stay updated on services.
• Assist with outreach HIV/HCV rapid‑testing and counseling programs.

Skills

Team leadership

Mentoring

Communication skills

Interpersonal skills

Behavioral health knowledge

Job description

Southwest Care Center in Santa Fe and Albuquerque is seeking a Case Manager to join our patient‑centered team. You will collaborate with healthcare professionals to coordinate interdisciplinary care and support patients and families through intake, assessments, and referrals.

The role requires mentoring colleagues, strong communication, and knowledge of behavioral health and community resources. The position supports outreach and ensures documentation aligns with program requirements.