Impact Communications Manager | Storytelling & Strategy

Chicago Cares; Chicago (IL); Hybrid; USD 60,000 - 63,000; Full time

Benefits offered by this job

Hybrid work environment

401(k) retirement plan

Paid time off

Parental leave

Wellness days

Holiday pay

Job summary

Chicago Cares is seeking a hands-on Manager, Communications to lead social media, digital communications, storytelling, and content creation in a hybrid Chicago-based role. Translate our mission and impact into compelling stories across channels and partner with cross‑department colleagues to strengthen fundraising and engagement.

You will attend service projects and events to capture photos and interviews, maintain an editorial calendar, monitor performance data, and ensure messaging reflects

Qualifications

• At least three years of experience in communications, marketing, social media, or a related field.
• Experience developing social media strategies, managing organizational or brand channels, and creating digital content including photography and video.
• Excellent written, verbal, interpersonal, and storytelling skills with the ability to translate priorities into clear communications.
• Experience using analytics to evaluate communications performance and inform strategy.
• Experience with Salesforce, Canva, Feathr or similar platforms preferred.
• Proficiency with Microsoft 365, SharePoint, Teams, and common workplace technology.
• Commitment to service, civic engagement, and/or social justice with effective collaboration across diverse communities.

Responsibilities

• Lead social media strategy and day-to-day implementation, including content development, scheduling, publishing, audience engagement, growth, and analysis.
• Create and coordinate written and visual content—photography, short-form video, graphics, interviews, testimonials, and impact stories.
• Lead newsletters and priority email communications; support website content and other digital platforms.
• Use audience insights and performance data to improve content and engagement; maintain an editorial calendar.
• Identify and develop compelling stories from communities, volunteers, donors, staff, and partners.
• Attend service projects and events to capture assets for communications and fundraising.
• Collaborate with departments to amplify stories and coordinate timelines.
• Maintain organized libraries of assets and ensure brand consistency across channels.

Skills

Social media strategy

Content development

Storytelling

Digital communications

Campaign management

Analytics

Fundraising communications

Project management

Strategic communications

Tools

Salesforce

Canva

Feathr

Microsoft 365

SharePoint

Teams

Job description

Chicago Cares is seeking a hands-on Manager, Communications to lead social media, digital communications, storytelling, and content creation in a hybrid Chicago-based role. Translate our mission and impact into compelling stories across channels and partner with cross‑department colleagues to strengthen fundraising and engagement.

You will attend service projects and events to capture photos and interviews, maintain an editorial calendar, monitor performance data, and ensure messaging reflects