Immediate Care Technician-Immediate Care Center Glenview Full Time Days

Northwestern Medicine; Glenview (IL); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine in Glenview is seeking an Immediate Care Technician to support physicians and care teams. This full-time role involves 3 twelve-hour shifts from 7:45am to 8:15pm, with weekend and holiday coverage and potential rotation to other clinics.

The position requires a CMA or EMT certification, a high school diploma or GED, and strong computer skills. You will assist with patient flow, vital signs, specimen collection, and procedure setup while maintaining patient confidentiality.

Qualifications

• High school diploma or GED equivalent required.
• Within first six months, will complete CMA/RMA/NCMA/CCMA/NRCMA certification after up to two test attempts.
• Emergency Medical Technician – Paramedic or EMT – Basic certification or Illinois EMT license required upon hire.
• Strong computer skills established as a baseline for daily tasks.

Responsibilities

• Assure efficient patient flow and escort patients to exam rooms.
• Obtain accurate vital signs per organization standards.
• Assist MD/APP with procedures and testing as directed.
• Prepare exam rooms, set up equipment, and maintain supplies.
• Maintain patient confidentiality and interact professionally with patients and staff.

Skills

Strong computer skills

EMR experience

Education

High school diploma or GED equivalent

Job description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you’ll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

• This is a Full Time position at 36 hours per week for the Immediate Care Center located at the Glenview clinic. This would be 3, 12hr shifts from 7:45am-8:15pm with weekend and holiday coverage requirement. Floating to other clinics may be required. Must be a CMA or EMT.**

The Immediate Care Technician reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Immediate Care Technician supports physicians (MD) and advance practice providers (APP) by facilitating patient flow, assisting with various patient care activities, and performing related administrative functions. This role is responsible for ensuring efficient patient flow; maintaining neat, clean and safe patient care areas; promoting patient satisfaction by interacting with patients in a professional, friendly manner; safeguarding patient confidentiality.

Responsibilities:

Description

Assures efficient patient flow through the site:

• Escorts patient to exam room, identifies patient with 2 identifiers and prepares patient for examination.
• Obtains accurate vital signs, per organization standards.
• Documents reason for visit and updates/confirms, allergies, smoking history and pharmacy information.
• Promptly informs the MD/APP of any significant change in vital signs or acute symptoms.
• Anticipates/sets up equipment or supplies needed for visit.
• Cleans and prepares exam room for next patient.
• Responds to needs to expedite visits and maintain flow of patients and prioritize tasks accordingly.
• Assists with referrals, transfers and discharge processes.

Assists MD/APP with medical and surgical procedures in accordance with established protocols such as:

• Electrocardiogram (ECG), venipuncture, immunizations, setting up procedure trays, specimen collection and/or Clinical Laboratory Improvement Amendments (CLIA) waived testing, wound care, splinting, as directed by MD/APP.
• Call-in or electronically send prescriptions as directed by the MD/APP.

Provides high quality care by:
Prepares and stocks all exam rooms in treatment area by following established protocols for disinfecting and sterilizing equipment and instruments.

• Participates in environmental safety rounds.
• Maintains vaccine/medication inventory.
• Ensures medication cabinets are locked appropriately.
• Monitors and maintains equipment and instruments according to clinic guidelines.
• Assists in ordering supplies and correctly disposes of all expired items.
• Adheres to office opening and closing procedures.

Functions as an integral part of the patient care team and promotes patient satisfaction by interacting with patients in a professional, friendly manner:

• Interacts in a professional, cooperative manner with other practice staff.
• Accepts and performs delegated responsibilities in a positive manner.
• Offers assistance to others.
• Attends and participates in staff meetings.
• Communicates appropriately and effectively with patients and patient care team (in the office and on the phone).
• Performs delegated procedures common to the specialty area in a safe, effective, and efficient manner (see specialty practice addendum).
• May perform other duties as assigned.

Qualifications

Required:

• High school diploma or GED equivalent.
• Candidate must have written proof of meeting candidate eligibility requirements for writing one of the five eligible certification exams (AAMA, AMT, NCCT, NHA, NRCMA)
• Accepted documentation:
  • New MA Graduates within 6 months from date of graduation from an MA Program must submit: a letter from the school or a letter from the certifying body
  • Non-Certified MAs or new graduates past 6 months from date of graduation from an MA program must submit: a letter from the certifying body
• Within first six months of employment, will complete one of the following certifications after up to two test attempts:
• Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA)
• Registered Medical Assistant (RMA) through American Medical Technologists (AMT) or
• National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT)
• Certified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA)
• Nationally Registered Certified Medical Assistant (NRCMA) through the National Association for Health Professionals (NAHP)

OR

OR

• Emergency Medical Technician – Paramedic, or Emergency Medical Technician – Basic (National Registry of Emergency Medical Technicians) certification OR Illinois EMT License
• Certification required upon hire.
• Basic Life Support (American Heart Association) certification.
• Completion of pre-employment competency exam.
• Strong computer skills.

Preferred:

• Experience with electronic medical record.
• College degree or interest in health care field preferred.
• One to two years of ambulatory care experience.

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.
Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits
Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.If sign-on bonus is included in a job posting eligibility is as followed: