iMinTech Looking for Technical Support Engineer (FT) at Remote

iMinTech; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative company is seeking a dedicated technical support specialist to enhance customer experiences through quality training and support. This role involves both pre-sales and after-sales responsibilities, including conducting product training, providing technical guidance, and developing quality materials tailored to customer needs. The ideal candidate will possess strong analytical and communication skills, a support-focused mindset, and a passion for solving technical challenges. Join a team where your contributions will directly impact customer satisfaction and product development, making every day exciting and rewarding.

Qualifications

• Must possess a Diploma/Bachelor’s in Software/Electronics/Electrical Engineering.
• Technical competency in Android POS is a bonus.

Responsibilities

• Conduct product training and provide technical guidance to customers.
• Offer after-sales technical support including training and maintenance.
• Collect feedback on customer and market demands for product improvement.

Skills

Technical Support

Customer Relationship Management

Analytical Thinking

Communication Skills

Problem Solving

Product Testing

Education

Diploma in Software Engineering

Bachelor’s Degree in Electronics Engineering

Bachelor’s Degree in Electrical Engineering

Tools

Android POS

Job description

Main Duties and Responsibilities:

Pre-Sales

1. Conduct quality product training and technical guidance to customers to resolve technical problems.
2. Build quality relationships with customers and managers.
3. Provide in-house technical support to sales staff.
4. Lead the design of the program for the customer.
5. Constantly collect and provide feedback on customer and market demands regarding the company’s products.
6. Conduct product-related testing as per customer application requirements.

After-Sales

1. Provide after-sales technical support (training, maintenance, hands-on repair, remote support).
2. Feedback product-related issues to research and development personnel for improvement.
3. Summarize issues and organize them into technical questions for reporting.
4. Develop and produce quality guideline materials as per customer requirements.

Non-technical Requirements:

1. Good written and spoken communication skills.
2. Support-focused mindset, capable of solving/simplifying customer challenges.
3. Willingness to learn and patience when dealing with tight timelines.
4. Good analytical thinking and ability to solve technical problems.
5. Friendly, energetic, and passionate.

Job Requirements:

1. Candidate must possess at least a Diploma/Bachelor’s Degree in Software/Electronics/Electrical Engineering or equivalent.
2. Technical competency in Android POS or any relevant experience is a bonus.
3. Must have IT knowledge and be a hands-on person.