IME Customer Service Representative

Dane Street, LLC; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

Join a fast-paced, innovative company that processes over 200,000 insurance claims annually. As a Customer Service Representative, you will play a crucial role in ensuring the smooth intake and assignment of cases, while maintaining exceptional communication with clients. This role offers an opportunity to thrive in a high-performance culture that values teamwork and individual contributions. With a comprehensive benefits package, including medical, dental, and vision coverage, as well as generous paid time off and a 401k plan, this position is perfect for those looking to make a meaningful impact in the healthcare industry.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401k Plan with Company Match

Paid Time Off

Short-term Disability

Long-term Disability

Life Insurance

Pet Insurance

Apple Equipment

Qualifications

• Preferred experience in healthcare and/or insurance settings.
• Exceptional communication and critical thinking skills required.

Responsibilities

• Intake and verify new cases, ensuring proper documentation.
• Assign cases to physicians based on various requirements.
• Monitor and track cases to meet deadlines.

Skills

Communication Skills

Critical Thinking

Time Management

Computer Literacy

Typing Skills

Education

Associate's Degree

Tools

AccessDS

Job description

JOB SUMMARY

The Customer Service Representative is responsible for receipt of new cases and ensuring proper system drafting and setup. The CSR also is responsible for taking direction and facilitating the case assignment/scheduling process.

Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.

MAJOR DUTIES & RESPONSIBILITIES

Handling Receipt of New Cases:

• Intake new cases and review/verify information and requests. Draft cases by entering information into the Dane Street system, AccessDS.
• Work with client on any information missing pertinent to processing claim.
• Sort, organize and create medical document listing - if required by client, and in line with specific special handling.

Assignment of Cases:

• Assign/schedule new cases to physicians for review with the appropriate physician, based on location, reviewer availability, specific guidelines, jurisdictional requirements and other client requirements.
• Ensure that the assigned physician has no conflict of interest with the case assignment.

Oversight of Cases:

• Monitor, process and track cases to ensure we meet deadlines.

Client Interaction:

• Update clients frequently on cases in progress.
• May communicate when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer.
• Ensure proper documentation for specified cases is provided to the client.

Other duties & special projects, as assigned and based on business needs.

EDUCATION/CREDENTIALS:

An Associate’s Degree is preferred.

JOB RELEVANT EXPERIENCE:

Business experience in a healthcare and/or insurance setting is preferred.

JOB RELATED SKILLS/COMPETENCIES:

Present exceptional communication skills with a clear understanding of company business lines. The ability to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and typing skills are essential.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Any lifting, bending, traveling, etc. required to do the job duties listed above. Long periods of sitting and computer work.

WORK FROM HOME TECHNICAL REQUIREMENTS:

• Supply and support their own internet services.
• Maintaining an uninterrupted internet connection is a requirement of all work from home position.

This job description is subject to change at any time.

Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.

ABOUT DANE STREET:

A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.