Imaging Workflow Specialist/ATC

Charlotte Radiology; Charlotte (NC); Remote; USD 40,000 - 60,000; Full time

Job summary

Charlotte Radiology is seeking an Imaging Workflow Specialist/ATC to support patient care workflows and facilitate communication between radiologists and medical staff. This entry-level position requires strong critical thinking and organizational skills, with a focus on teamwork in a remote setting. The role involves administrative support, effective communication, and flexibility to adapt to changing workflows. Competitive salary and comprehensive benefits are offered.

Benefits

Medical, Dental, Vision benefits

Flexible Spending Accounts

PTO

Telehealth services

401k Retirement Savings

Qualifications

• 2 years of administrative medical office experience required.
• Ability to learn image archival and workflow management systems.
• Professional demeanor and strong verbal/written communication skills.

Responsibilities

• Support patient care workflow and reading processes.
• Communicate effectively with team members and radiologists.
• Monitor imaging exams for appropriate turnaround times.

Skills

Communication

Critical Thinking

Teamwork

Organization

Multitasking

Education

Junior college/Associate degree

Tools

Microsoft Teams

PACS

Job description

Join to apply for the Imaging Workflow Specialist/ATC role at Charlotte Radiology

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Join to apply for the Imaging Workflow Specialist/ATC role at Charlotte Radiology

For over 50 years, Charlotte Radiology has been a trusted partner and industry leader in providing expert clinical imaging services and exceptional patient care. Charlotte Radiology serves NC/SC area healthcare providers and patients through advanced imaging technology, 40+ convenient locations, and 500+ team members – 90% of whom directly touch patient care. Our mission and vision are to be recognized as the premier radiology expert, where people come first - solidified through collaborate teamwork and quality-driven, customer focused services.

Charlotte Radiology values each individuals’ unique perspectives. Here, you will be a valued member of a larger diverse and inclusive team of experts all invested in one common goal – delivering exceptional care to our patients.

POSITION SUMMARY: The Air Traffic Controller (ATC) serves as the liaison between radiologist, medical staff from various facilities, Teleradiology sites, and more. Their primary function is to support patient care workflow and reading processes by distributing work appropriately, following workflow guidelines from the Operation Committee directives, and communicating effectively to provide good customer service. The ATC is a key decision maker in problem solving as issues arise across the healthcare facilities. This problem solving requires strong critical thinking and decision-making skills while thinking creatively to facilitate patient care. The ATC role team is a customer focused service line and requires the ability to connect with others through remote technology. ATC Team daily workflow is a multi-faceted role that involves administrative support functions, working in clinical programs and fielding incoming phone calls. The job is fast-paced, variable and requires quick thinking.

Shift-M-F 9a-6p. Initial training at the Charlotte, NC office then fully remote. MUST be located in the Charlotte, NC region.

Essential Duties And Responsibilities

• Good teamwork and team engagement are essential for this role. The role is primarily remote so being able to effectively communicate with team members through Microsoft Teams in real- time throughout the day is a must.
• Ability to learn the image archival and workflow management system (within PACS) to aid in digital workflow which directly impacts patient care. This includes merging/ linking imaging exams, fixing system exceptions, and tracking down outside imaging exams, etc. It also includes monitoring imaging exams in the system for appropriate turnaround times system wide and assisting as needed to meet agreed upon standards.
• Effective communication with Radiologists. This includes having a full understanding of the workflow determined by the Operations Committee and adhering to the details required to appropriately distribute imaging cases.
• Able to work independently and take ownership of the ATC workflow in patient care.
• Responsible for learning the Atrium and non-Atrium workflow (images, report transmission, Teleradiology) and distribution of subspecialty work.
• Flexibility to assist in team staffing when needed, due to unexpected staffing shortages.
• Continue to learn and develop job responsibilities as the workflow needs change or new workflows are developed by the Operations Committee.
• Initiative to continued growth in understanding of the job duties and request any additional assistance/training as needed once initial training is completed.
• Willingness to learn and understand basic PACS (image archival system) processes.
  
  

Minimum Qualifications

Education/Licensing/Certification:

• Junior college/Associate degree (Medical background helpful but not required)
• ARRT Certification helpful but not required
• Equivalent work experience (in lieu of Associate degree) may be considered
  
  

Experience (years And Type)

• 2 years of administrative medical office experience
• Equivalent radiology experience: technical radiology experience preferred but not required
  
  

Knowledge And Skills

• Professional demeanor
• Strong verbal and written communication skills with demonstrated effective listening skills
• Positive energy, attitude, and the ability to interact with a diverse population of individuals
• Demonstrated organizational skills and the ability to multitask and prioritize tasks.
• Working knowledge of utilizing phone, voicemail, email, and instant messaging to take clear and concise messages.
• Strong situational awareness
• Confidence to make good decisions and stand by them. This role requires good decision making with the expectation of learning from mistakes to be effective.
• Ability to complete work in a timely manner and meet specific timelines for best patient outcomes
• Working knowledge of MS Excel helpful
• Ability to multi-task, work independently and make decisions using good critical thinking skills
• Organization and close attention to detail
• Ability to work quickly and accurately to maintain exam completion standards
• Ability to work in a team environment, from a remote setting.
• In a system downtime situation, willingness to work onsite for system access.
• Support of team staffing needs to include flexibility during staffing times of staffing shortage
• Basic knowledge of medical terminology specifically Technical Radiology Terms: All Modalities helpful
  
  

Travel Required (% of time):

• 0-25%
  
  

Physical Requirements & Work Environment

• Primarily sitting
• Lifting up to 25lbs.
• This position requires sitting for most of the shift. The environment is fast paced with phone calls, instant message communication via Microsoft Teams, and emails from radiologists or staff needing assistance. Must be well organized, with high attention to detail when maintaining the workflow and merging imaging exams. Must be solution oriented to work through any challenges to complete the work accurately within the set guidelines.
• Day-to-day, working alongside other ATC team members remotely will be the norm.
• This position is a remote position, however, when connectivity is an issue, team members are expected to go on-site to be able to perform job duties.
• This is a weekday, daytime position. However, flexibility is required. It may be necessary to work different shifts during times of staffing shortages to include the potential for working overnight and/or evening hours.
• When filling in during a staff shortage, it may require one to work alone requiring independent quick critical thinking and decision-making skills.
  
  

Charlotte Radiology offers competitive base salary and comprehensive health and welfare benefits including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401k Retirement Savings.

Charlotte Radiology is an equal opportunity, at-will employer, and administers all personnel practices without regard to race, color, religion, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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