Imaging Support Services Associate, Variable

Piedmont Healthcare; Alpharetta (GA); On-site; USD 22,000 - 28,000; Full time

Job summary

Piedmont Healthcare is seeking a dedicated Imaging Call Center specialist for an on-site role at Atlantic Station. You will help ensure timely communication of imaging results, coordinate patient care, and support radiologists, providers, and patients.

Requirements include a high school diploma or GED and at least one year of call center or related office experience. Epic secure chat, e-fax, and PowerShare familiarity are beneficial.

Qualifications

• 1 year of previous call center, operator, dispatching, or related office experience is required.
• H.S. Diploma or GED required.
• Strong communication and customer service skills are essential.

Responsibilities

• Answer, locate, and direct calls to ordering providers for imaging studies with a critical result.
• Serve as first line contact for radiologists, providers, and nursing staff on urgent findings.
• Review reports and notify patients and referring physicians via Epic secure chat, e-fax, and in-basket messaging.
• Maintain the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation for alternative care planning.
• Coordinate with the Patient Connection Center for timely scheduling of post-device interrogation.
• Request and manage outside imaging for exam correlation using PowerShare.
• Perform basic office procedures to support Imaging Call Center operations.

Skills

Call center experience

Communication skills

Customer service

Education

H.S. Diploma or GED

Tools

Epic

e-fax

In-basket messaging

PowerShare

Job description

Overview

Experience the advantages of real career change!

When you join Piedmont, you\'re not just changing your work environment. We open doors to real change in the lives we touch - especially yours. We\'re committed to bringing award-winning care to communities across Georgia and celebrating the strength our diversity creates. Together, we\'re doing big things. One employee, one team, and one community at a time.

Piedmont is a place where your work truly matters-and where you\'re supported to do your best every day. We offer a collaborative culture, innovative resources, and leadership that is genuinely invested in your growth. With competitive benefits, wellness programs, and opportunities for advancement, you\'ll have what you need to thrive now and build a strong future.

Responsibilities

This role is critical in ensuring timely and accurate communication of imaging results, coordinating patient care, and facilitating smooth operations between radiologists, providers, and patients.

What you will do

• Answer, locates, direct calls to ordering providers when there is an imaging study with a critical result.


• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.


• Reviews reports and sends proper notification to patients and referring physicians as needed by using Epic secure chat, e-fax and in-basket messaging.


• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.


• Verify MRI safety for outpatients with implantable devices (e.g., pacemakers, IUDs, neuro-stimulators) through proper interrogation protocols.


• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.


• Work closely with the Patient Connection Center to ensure timely scheduling of patients\' post-device interrogation.


• Request and manage outside imaging for exam correlation using Powershare.


• Perform basic office procedures to support the Imaging Call Center\'s daily operations.

This is an on-site position based out of Atlantic Station.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required

Work Experience

• 1 year of previous call center, operator, dispatching, or related office experience Required

Business Unit : Company Name: Piedmont Healthcare Corporate