Imaging Support Service Associate, Evenings

Piedmont Healthcare; Dunwoody (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Piedmont Healthcare is seeking an Imaging Call Center professional for our Atlantic Station on-site team. The role focuses on timely communication of imaging results, coordinating care between radiologists, providers, and patients, and supporting daily Imaging Call Center operations.

The position requires a GED/HS diploma and at least 1 year of related call center experience, with strong communication skills and the ability to multitask in a fast-paced environment.

Qualifications

• 1 year of call center, operator, dispatching, or related office experience required.
• H.S. Diploma or GED required.
• Strong communication and multitasking abilities for a fast-paced environment.

Responsibilities

• Answer calls and locate/redirect to ordering providers when an imaging study has a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Review reports and notify patients and referring physicians using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work with the Patient Connection Center to schedule patients after device interrogation.
• Coordinate outside imaging requests for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Skills

Call center experience

Communication

Multitasking

Education

GED / HS Diploma

Tools

Epic

Powershare

E-fax

Job description

Overview

Experience the advantages of real career change

Join Piedmont to move your career in the right direction. Stay for the diverse teams you'll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You'll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future.

Schedule: 3p-11:30p Monday-Friday

Responsibilities

This role is critical in ensuring timely and accurate communication of imaging results, coordinating patient care, and facilitating smooth operations between radiologists, providers, and patients.

What you will do

• Answer, locates, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Reviews reports and sends proper notification to patients and referring physicians as needed by using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices (e.g., pacemakers, IUDs, neuro-stimulators) through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

This is an on-site position based out of Atlantic Station.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required

Work Experience

• 1 year of previous call center, operator, dispatching, or related office experience Required

Business Unit : Company Name: Piedmont Healthcare Corporate