Imaging Service Engineer (Remote in Michigan)

Lensa; Richmond (VA); Remote; USD 45,000 - 75,000; Full time

Job summary

An established industry player in healthcare technology seeks a dedicated Field Service Technician. This role involves performing preventative maintenance, troubleshooting, and ensuring customer satisfaction through effective communication and problem-solving. The ideal candidate will have an associates degree in electrical engineering or a related field, along with field service experience. Join a company that values innovation and excellence, and contribute to the vital work of healthcare technology. If you are a self-starter with strong analytical skills and a passion for customer service, this opportunity is perfect for you.

Qualifications

• Associates degree in electrical engineering or equivalent experience required.
• Minimum one year of previous field service experience needed.

Responsibilities

• Perform preventative and unscheduled maintenance on medical equipment.
• Maintain excellent working relations with field personnel and customers.

Skills

Active Listening

Customer Service

Analytical Skills

Organizational Skills

Education

Associates Degree in Electrical Engineering

Equivalent Experience

Tools

Oscilloscope

Diagnostic Testers

Job description

Company Overview

FUJIFILM Healthcare Americas Corporation is a comprehensive healthcare company that has an extensive range of technology and expertise in the detection, diagnosis, and treatment of diseases. Fujifilm’s innovative portfolio includes solutions spanning diagnostic imaging, enterprise imaging, endoscopic imaging, surgical imaging, and in-vitro diagnostics. The company is headquartered in Lexington, Massachusetts.

Job Description

Duties and Responsibilities

1. Performs preventative maintenance as directed.
2. Performs unscheduled maintenance work with the assistance of technical support.
3. Is able to work independently on preventative maintenance work, but typically requires assistance on unscheduled maintenance work.
4. Performs installations and de-installations of products and a wide variety of peripheral equipment as directed with some assistance.
5. Must maintain excellent working relations with field personnel, home office personnel, and management.
6. Must maintain timely and effective communications with management team to escalate issues and customer concerns.
7. Performs the administrative duties associated with the job, including electronic expense reports, weekly timecards, electronic reporting functions such as work orders, service appointments, start times, parts inventory, consumption and returns, assigned computer-based training, and QA/RA work.
8. Keep up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm policies.
9. Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
10. Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
11. Ensures that all administrative duties and paperwork are completed neatly, accurately, and submitted promptly.
12. Must be prepared to work odd hours and overtime hours on occasion and travel as required.
13. Responsible for maintaining exceptional customer relations.
14. Responsible for maintenance of assigned tools/test equipment and spare parts.
15. Responsible to return parts in the required time frame.
16. Responsible to promote, both internal to the company and externally, the image and reputation of HCUS.
17. Performs other duties as assigned by the Area Service Manager.
18. Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
19. Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties.

Qualifications

1. Associates degree in electrical engineering, electronics or computer science discipline, or equivalent experience.
2. Minimum one year of previous field service experience.
3. Knowledge of assigned equipment to provide timely repair and effective maintenance.
4. Requires active listening skills and above average customer service skills.
5. Requires sound organization and administrative skills, self-starter a must along with ability to maintain paperwork to FDA and company required standards.
6. Excellent analytical and communication skills with the ability to communicate technical issues in an easy-to-understand manner.
7. Capable of operating test equipment related to job (oscilloscope, meter, and diagnostic testers, etc.).
8. Valid driver’s license and safe driving record.

Physical Requirements

This position typically works in usual medical, clinical working environments, including sites under construction. The position may require the ability to physically work in high magnetic fields of up to 3 Tesla, which could dangerously affect any implanted medical devices made of ferrous material, potentially causing serious injury and/or death.

Travel

• Up to 100% based on business needs. May include overnight and air travel.

In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([e-mail] or [phone]).