Imaging Service Engineer - Nashville, TN -Medical Devices

Fujifilm; Washington (District of Columbia); Remote; USD 50,000 - 70,000; Full time

Job summary

A global healthcare company is seeking an Imaging Service Engineer I to perform scheduled service work on imaging systems and assist with unscheduled work. This role requires effective communication with customers and the maintenance of equipment. Candidates should have an associate degree in a relevant field and field service experience. The position may involve travel and is based in a remote location.

Qualifications

• Minimum one year of previous field service experience.
• Knowledge of assigned equipment for maintenance.
• Ability to explain technical issues clearly.

Responsibilities

• Perform scheduled and unscheduled maintenance work.
• Maintain timely communication with customers and management.
• Ensure compliance with FDA medical device regulatory requirements.

Skills

Active listening

Customer service skills

Organizational skills

Analytical skills

Education

Associates degree in electrical engineering, electronics or computer science

Tools

Oscilloscope

Multimeter

Diagnostic testers

Job description

Overview

An Imaging Service Engineer I is responsible for performing scheduled service work on systems within a service area, and some unscheduled work in the service area with the assistance of technical support, as directed by the Area Service Manager.

Company Overview

FUJIFILM Healthcare Americas Corporation is a global company focusing on diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, and in-vitro diagnostics. Our NDT team provides radiography solutions for transportation infrastructure, aerospace, and oil and gas assets.

Job Description

Duties and responsibilities

• Performs preventative maintenance as directed.
• Performs unscheduled maintenance work with the assistance of technical support.
• Is able to work independently on preventative maintenance work, but typically requires assistance on unscheduled maintenance work.
• Performs installations and de-installations of products and a wide variety of peripheral equipment as directed with some assistance.
• Maintains excellent working relations with field personnel, home office personnel, and management.
• Maintains timely and effective communications with management team to escalate issues and customer concerns. Performs administrative duties including electronic expense reports, weekly timecards, electronic reporting functions such as work orders, service appointments, start times, parts inventory, consumption and returns, assigned computer-based training, and QA/RA work.
• Keeps up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm policies.
• Maintains daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Uses escalation processes to resolve customer service delivery issues and conducts root cause analysis to enable effective problem solving.
• Ensures all administrative duties and paperwork are completed neatly, accurately, and submitted promptly.
• May work odd hours, overtime, and travel as required.
• Maintains exceptional customer relations.
• Maintains assigned tools, test equipment, and spare parts.
• Returns parts within the required time frame.
• Promotes the image and reputation of HCUS internally and externally.
• Performs other duties as assigned by the Area Service Manager.
• Complies with applicable FDA medical device regulatory requirements, ISO 13485, and all other laws, regulations, and standards.
• Complies with and passes vendor credentialing requirements to access hospitals and facilities.

Qualifications

• Associates degree in electrical engineering, electronics or computer science, or equivalent experience.
• Minimum one year of previous field service experience.
• Knowledge of assigned equipment to provide timely repair and effective maintenance.
• Active listening and strong customer service skills.
• Sound organizational and administrative skills; self-starter with ability to maintain paperwork to FDA and company standards.
• Excellent analytical and communication skills; ability to explain technical issues clearly.
• Ability to operate test equipment (oscilloscope, multimeter, diagnostic testers, etc.).
• Valid driver’s license and safe driving record.

Physical requirements

The position may require working in typical medical/clinical environments, including sites under construction. The position may involve working in high magnetic fields up to 3 Tesla, which could affect implanted medical devices made of ferrous material and pose risk of injury.

• Standing/walking: frequent and prolonged
• Sitting: frequent and prolonged (including driving to customer sites or flying)
• Lifting/Carrying: up to 60-100 lbs with equipment
• Pushing/Pulling: occasional, including heavy equipment
• Bending, reaching, kneeling/crawling/crouching, climbing (up to 3 steps on a ladder) as needed
• Twisting and balancing as required during tasks

Additional requirements

• Valid driver’s license with a safe driving record.
• Good interpersonal skills; reliable and able to work independently.
• Present a professional image.

Travel

• Up to 100% based on business needs. May include overnight and air travel.

EEO and ADA information and notices: Fujifilm is committed to equal opportunity in hiring and employment practices. Applicants to positions requiring vendor credentialing or other facility access may need to comply with credentialing and vaccine requirements as applicable. The company encourages vaccination and may require testing or masking where permitted by law.

Job Locations: US-Remote

Posted Date: 7 days ago (9/15/2025 9:42 AM)

Requisition ID: 2025-35563

Category: Service

Company: FUJIFILM Healthcare Americas Corporation