Imaging Service Engineer - Nashville, TN -Medical Devices

Fujifilm; Phoenix (AZ); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading healthcare technology company is seeking an Imaging Service Engineer I in Phoenix, AZ. This role involves performing scheduled and unscheduled service work, maintaining customer relations, and ensuring compliance with administrative duties. The ideal candidate will have an associate's degree in a relevant field and prior field service experience, along with skills in customer service and basic technical responsibilities.

Qualifications

• Minimum one year of previous field service experience.
• Knowledge of assigned equipment to provide timely repair and effective maintenance.
• Valid driver’s license and safe driving record.

Responsibilities

• Perform preventative maintenance as directed.
• Maintain exceptional customer relations and manage maintenance of assigned tools/test equipment.
• Ensure all administrative duties and paperwork are completed neatly and accurately.

Skills

Active listening

Customer service skills

Analytical skills

Communication skills

Organizational skills

Education

Associates degree in electrical engineering or equivalent

Tools

Oscilloscope

Multimeter

Diagnostic testers

Job description

Overview

An Imaging Service Engineer I is responsible for performing scheduled service work on systems within a service area, and some unscheduled work in the service area with the assistance of technical support, as directed by the Area Service Manager.

Company Overview

FUJIFILM Healthcare Americas Corporation focuses on innovations for a healthier world, spanning diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, and in-vitro diagnostics. The company’s Non-Destructive Testing (NDT) team provides radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Headquarters are in Lexington, Massachusetts. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments and a group purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Duties and responsibilities

• Performs preventative maintenance as directed.
• Performs unscheduled maintenance work with the assistance of technical support.
• Is able to work independently on preventative maintenance work, but typically requires assistance on unscheduled maintenance work.
• Performs installations and de-installations of products and a wide variety of peripheral equipment as directed with some assistance.
• Must maintain excellent working relations with field personnel, home office personnel, and management.
• Must maintain timely and effective communications with the management team to escalate issues and customer concerns. Performs administrative duties including electronic expense reports, weekly timecards, electronic reporting functions such as work orders, service appointments, start times, parts inventory, consumption and returns, assigned computer-based training, and QA/RA work.
• Keep up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm policies.
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Use escalation processes to resolve customer service delivery issues and conduct root cause analysis to drive effective problem solving.
• Ensure all administrative duties and paperwork are completed neatly, accurately, and submitted promptly.
• Be prepared to work odd hours and overtime as needed and to travel as required.
• Maintain exceptional customer relations and manage maintenance of assigned tools/test equipment and spare parts.
• Return parts within the required time frame.
• Promote the image and reputation of HCUS internally and externally.
• Performs other duties as assigned by the Area Service Manager.
• Comply with applicable U.S. FDA medical device regulatory requirements, ISO 13485 standards, and all other laws, regulations, and standards.
• Comply with and pass vendor credentialing requirements to access hospitals and facilities to perform duties.

Qualifications

• Associates degree in electrical engineering, electronics, computer science, or equivalent experience.
• Minimum one year of previous field service experience.
• Knowledge of assigned equipment to provide timely repair and effective maintenance.
• Active listening and above-average customer service skills.
• Sound organization and administrative skills; self-starter with ability to maintain paperwork to FDA and company standards.
• Excellent analytical and communication skills with the ability to explain technical issues clearly.
• Ability to operate test equipment (oscilloscope, multimeter, diagnostic testers, etc.).
• Valid driver’s license and safe driving record.

Physical requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. This position often works in clinical environments, including sites under construction.

The position may require the ability to physically work in high magnetic fields up to 3 Tesla, which could affect implanted devices.

• Standing/Walking — frequent and prolonged
• Sitting — frequent and prolonged, including driving or traveling
• Lifting/Carrying — 1–60 lbs., with diagnostic equipment and components
• Pushing/Pulling — occasionally, including heavy furniture and equipment
• Bending, Reaching, Kneeling/Crawling, Climbing, Balancing, Twisting — occasional to periodic

Additional requirements

• Must have valid driver’s license with a safe driving record.
• Good interpersonal skills; reliable and able to work independently.
• Professional image and demeanor.

Travel

• Up to 100% based on business needs; may include overnight and air travel.

EEO and ADA information and related notices are described in company policy.

Job Locations

US-Remote

Posted Date: 3 weeks ago

Requisition ID: 2025-35563

Category: Service

Company: FUJIFILM Healthcare Americas Corporation