Imaging Service Engineer I - Minneapolis, MN

Fujifilm; Springfield (IL); Remote; USD 50,000 - 70,000; Full time

Job summary

A healthcare solutions provider is seeking an Imaging Service Engineer I to perform scheduled service work on imaging systems. This role involves maintaining strong communication with management and ensuring customer satisfaction. The ideal candidate has an associate’s degree in engineering and at least one year of field service experience, along with effective communication and organizational skills.

Qualifications

• Minimum one year of previous field service experience.
• Valid driver’s license with a safe driving record.
• Must have valid driver's license with a safe driving record.

Responsibilities

• Perform scheduled service work on imaging systems.
• Maintain excellent relations with field personnel.
• Ensure timely communication with management.

Skills

Active listening skills

Customer service skills

Organization skills

Analytical skills

Communication skills

Education

Associates degree in electrical engineering, electronics or computer science

Tools

Oscilloscope

Diagnostic testers

Job description

Position Overview

An Imaging Service Engineer I is responsible for performing scheduled service work on systems within a service area, and some unscheduled work in the service area with the assistance of technical support, as directed by the Area Service Manager.

Company Overview

FUJIFILM Healthcare Americas Corporation is on a mission to innovate for a healthier world. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. Our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Our headquarters is in Lexington, Massachusetts. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. The company is guided by its Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Duties and responsibilities

• Performs preventative maintenance as directed.
• Performs unscheduled maintenance work with the assistance of technical support.
• Is able to work independently on preventative maintenance work, but typically requires assistance on unscheduled maintenance work.
• Performs installations and de-installations of products and a wide variety of peripheral equipment as directed with some assistance.
• Must maintain excellent working relations with field personnel, home office personnel, and management.
• Must maintain timely and effective communications with management team to escalate issues and customer concerns. Performs the administrative duties associated with the job, including electronic expense reports, weekly timecards, electronic reporting functions such as work orders, service appointments, start times, parts inventory, consumption and returns, assigned computer-based training, and QA/RA work.
• Keep up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm policies.
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Ensures that all administrative duties and paperwork are completed neatly, accurately, and submitted promptly.
• Must be prepared to work odd hours and overtime hours on occasion and travel as required.
• Responsible for maintaining exceptional customer relations.
• Responsible for maintenance of assigned tools/test equipment and spare parts.
• Responsible to return parts in the required time frame.
• Responsible to promote, both internal to the company and externally, the image and reputation of HCUS.
• Performs other duties as assigned by the Area Service Manager.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
• Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties.

Qualifications

• Associates degree in electrical engineering, electronics or computer science discipline, or equivalent experience.
• Minimum one year of previous field service experience.
• Knowledge of assigned equipment to provide timely repair and effective maintenance.
• Requires active listening skills and above average customer service skills.
• Requires sound organization and administrative skills, self-starter a must along with ability to maintain paperwork to FDA and company required standards.
• Excellent analytical and communication skills with the ability to communicate technical issues in an easy-to-understand manner.
• Capable of operating test equipment related to job (oscilloscope, meter, and diagnostic testers, etc.).
• Valid driver’s license and safe driving record.

Physical requirements

This position typically works in usual medical, clinical working environments, including sites under construction.

This position may require the ability to physically work in high magnetic fields of up to 3 Tesla, which could affect implanted medical devices made of ferrous material, potentially causing injury and/or death.

• Standing/Walking: This activity occurs frequently and prolonged/repetitively.
• Sitting: This activity occurs frequently and prolonged/repetitively, including when driving to customer sites and/or flying.
• Lifting/Carrying: Weighs 1-60 lbs depending on components and equipment.
• Pushing/Pulling: Occurs rarely and periodically, including pushing heavy equipment.
• Bending: Occurs occasionally and periodically in the low back.
• Reaching: Occurs occasionally and periodically above the shoulders and below the shoulders.
• Kneeling/Crawling/Crouching: Occurs occasionally and periodically.
• Climbing: Occurs rarely and periodically up to a 3-step ladder to access panels.
• Balancing: Occurs rarely and periodically when on a ladder.
• Twisting: Occurs rarely and periodically in the lower back.

Additional requirements

• Must have valid driver's license with a safe driving record.
• Must possess good interpersonal skills.
• Must be reliable and able to work independently.
• Must project a professional image.

Travel

• Up to 100% based on business needs. May include overnight and air travel.

#LI-Remote

COVID-19 vaccination requirements may apply in accordance with applicable federal, state, or local mandates. Applicants will be required to comply with facility credentialing requirements where applicable. The company encourages vaccination and may require periodic testing and indoor masking where required by law, with reasonable accommodations available.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([e-mail] or [phone]).

Job Locations

US-Remote

Posted Date

4 days ago (9/18/2025 3:39 PM)

Requisition ID

2025-35568

Category

Service

Company (Portal Searching)

FUJIFILM Healthcare Americas Corporation