Imaging Service Engineer I - Minneapolis, MN

Fujifilm; Charlotte Amalie (United States Virgin Islands); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading healthcare technology company seeks an Imaging Service Engineer I. This role involves performing scheduled and unscheduled service work on systems, maintaining customer relations, and completing necessary administrative tasks. Candidates must have an associate's degree in electrical engineering or related fields, with at least one year of relevant experience. Excellent communication and problem-solving skills are essential. This position may require extensive travel.

Qualifications

• Minimum one year of field service experience required.
• Valid driver’s license and safe driving record are necessary.
• Excellent communication skills to explain technical issues clearly.

Responsibilities

• Perform scheduled and unscheduled service work on systems.
• Maintain excellent relations with field personnel.
• Complete administrative duties and report service status.

Skills

Customer service skills

Analytical skills

Organizational skills

Technical problem-solving

Active listening

Education

Associates degree in electrical engineering or related field

Tools

Oscilloscope

Diagnostic testers

Job description

Overview

Position Overview

An Imaging Service Engineer I is responsible for performing scheduled service work on systems within a service area, and some unscheduled work in the service area with the assistance of technical support, as directed by the Area Service Manager.

Company Overview

FUJIFILM Healthcare Americas Corporation provides cutting-edge healthcare solutions spanning diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, and in-vitro diagnostics. Our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to support transportation infrastructure, aerospace, and oil and gas assets.

Our headquarters is in Lexington, Massachusetts. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Responsibilities

• Performs preventative maintenance as directed.
• Performs unscheduled maintenance work with the assistance of technical support.
• Is able to work independently on preventative maintenance work, but typically requires assistance on unscheduled maintenance work.
• Performs installations and de-installations of products and a wide variety of peripheral equipment as directed with some assistance.
• Maintains excellent working relations with field personnel, home office personnel, and management.
• Maintains timely and effective communications with management to escalate issues and customer concerns. Performs administrative duties including electronic expense reports, weekly timecards, electronic reporting functions such as work orders, service appointments, start times, parts inventory, consumption and returns, assigned computer-based training, and QA/RA work.
• Keeps up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm policies.
• Maintains daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Utilizes the escalation process to resolve customer service delivery issues and conducts root cause analysis for effective problem solving.
• Ensures all administrative duties and paperwork are completed neatly, accurately, and submitted promptly.
• Prepared to work odd hours and overtime on occasion and travel as required.
• Maintains exceptional customer relations.
• Maintains assigned tools/test equipment and spare parts.
• Returns parts within the required time frame.
• Promotes, internally and externally, the image and reputation of HCUS.
• Performs other duties as assigned by the Area Service Manager.
• Complies with all applicable U.S. FDA medical device regulatory requirements, ISO 13485 standards, and all other laws, regulations, and standards.
• Complies with and passes requirements for vendor credentialing to gain access to hospitals and facilities to perform duties.

Qualifications

• Associates degree in electrical engineering, electronics or computer science, or equivalent experience.
• Minimum one year of previous field service experience.
• Knowledge of assigned equipment to provide timely repair and effective maintenance.
• Active listening skills and above average customer service skills.
• Sound organization and administrative skills; self-starter; ability to maintain paperwork to FDA and company standards.
• Excellent analytical and communication skills with the ability to explain technical issues clearly.
• Capable of operating test equipment related to the job (oscilloscope, meter, diagnostic testers, etc.).
• Valid driver’s license and safe driving record.

Physical requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. This position typically works in usual medical, clinical environments, including sites under construction. The position may require the ability to work in high magnetic fields up to 3 Tesla, which could affect implanted medical devices made of ferrous material.

• Standing/Walking: frequently and prolonged/repetitively.
• Sitting: frequently and prolonged/repetitively, including when driving to customer sites and/or flying.
• Lifting/Carrying: 1-60 lbs depending on tools, equipment, and components.
• Pushing/Pulling: occasional with heavy equipment; manual force required.
• Bending: occasional.
• Reaching: occasional above and below shoulder level.
• Kneeling/Crawling/Crouching: occasional.
• Climbing: rarely to access upper panels.
• Balancing: occasional when on ladders.
• Twisting: occasional in the lower back.

Additional requirements

• Must have valid driver's license with a safe driving record.
• Must possess good interpersonal skills, be reliable, and work independently.
• Must project a professional image.

Travel

• Up to 100% based on business needs. May include overnight and air travel.

Job Locations US-Remote

In the event that COVID-19 vaccine mandates become effective, the Company will require vaccination where mandated, absent exemptions. Vendor credentialing may require vaccine compliance.

EEO Information

Fujifilm is committed to equal opportunities in hiring, promotion, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation during the application process, direct inquiries to our HR Department ([e-mail] or 330-425-1313).

Posted Date 3 days ago (9/18/2025 3:39 PM)

Requisition ID 2025-35568

Category Service

Company (Portal Searching) FUJIFILM Healthcare Americas Corporation