Imaging Service Engineer I - Great Falls, Montana

Fujifilm; Hagåtña Municipality (GU); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare technology firm is seeking an Imaging Service Engineer I to perform scheduled and unscheduled service work on medical imaging systems. The role demands excellent customer service skills and experience in field service. Candidates should possess an associate's degree in electrical engineering and be proficient with relevant equipment. This position offers a competitive hourly wage and requires travel and odd hours as needed.

Qualifications

• Minimum one year of previous field service experience.
• Must have a valid driver's license and safe driving record.
• Excellent analytical skills with the ability to communicate technical issues.

Responsibilities

• Perform preventative maintenance as directed.
• Maintain excellent working relations with field personnel.
• Ensure timely and effective communications with management.

Skills

Knowledge of assigned equipment

Customer service skills

Organizational skills

Communication skills

Active listening

Education

Associates degree in electrical engineering

Tools

Oscilloscope

Meter

Diagnostic testers

Job description

Position Overview

An Imaging Service Engineer I is responsible for performing scheduled service work on systems within a service area, and some unscheduled work in the service area with the assistance of technical support, as directed by the Area Service Manager.

Company Overview

FUJIFILM Healthcare Americas Corporation is focused on innovating for a healthier world with solutions across diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, and in-vitro diagnostics. The Non-Destructive Testing (NDT) team applies radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Our headquarters is in Lexington, Massachusetts. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across healthcare, electronics, business innovation, and imaging. Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Duties and responsibilities

• Performs preventative maintenance as directed.
• Performs unscheduled maintenance work with the assistance of technical support.
• Is able to work independently on preventative maintenance work, but typically requires assistance on unscheduled maintenance work.
• Performs installations and de-installations of products and a wide variety of peripheral equipment as directed with some assistance.
• Maintains excellent working relations with field personnel, home office personnel, and management.
• Maintains timely and effective communications with management to escalate issues and customer concerns. Performs the administrative duties associated with the job, including electronic expense reports, weekly timecards, electronic reporting functions such as work orders, service appointments, start times, parts inventory, consumption and returns, assigned computer-based training, and QA/RA work.
• Keeps up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm policies.
• Maintains daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Uses the escalation process to resolve customer service delivery issues and conducts root cause analysis that leads to effective problem solving.
• Ensures administrative duties and paperwork are completed neatly, accurately, and submitted promptly.
• Must be prepared to work odd hours and overtime hours on occasion and travel as required.
• Responsible for maintaining exceptional customer relations.
• Responsible for maintenance of assigned tools/test equipment and spare parts.
• Responsible to return parts in the required time frame.
• Responsible to promote, both internal to the company and externally, the image and reputation of HCUS.
• Performs other duties as assigned by the Area Service Manager.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
• Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties.

Qualifications

• Associates degree in electrical engineering, electronics or computer science discipline, or equivalent experience.
• Minimum one year of previous field service experience.
• Knowledge of assigned equipment to provide timely repair and effective maintenance.
• Active listening skills and above average customer service skills.
• Sound organization and administrative skills, self-starter, and ability to maintain paperwork to FDA and company required standards.
• Excellent analytical and communication skills with the ability to communicate technical issues in an easy-to-understand manner.
• Capable of operating test equipment related to job (oscilloscope, meter, and diagnostic testers, etc.).
• Valid driver’s license and safe driving record.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

This position typically works in usual medical, clinical working environments, including sites under construction.

The position may require the ability to physically work in high magnetic fields of up to 3 Tesla, which could dangerously affect any implanted medical devices made of ferrous material, potentially causing serious injury and/or death.

• Standing/Walking: This activity occurs frequently and is prolonged/repetitive.
• Sitting: This activity occurs frequently and is prolonged/repetitive, including when driving to customer sites and/or flying.
• Lifting/Carrying: This activity occurs infrequently and periodically with light hand tools, a tool bag, cabinet covers weighing from 1-20 lbs., diagnostic test equipment which weighs from 5-60 lbs., fluid testing container weighing 30 lbs., and replacement components which may weigh from 1-40 lbs.
• Pushing/Pulling: This activity occurs rarely and periodically, including pushing 1000 lbs. patient tables and 600-6000 lbs. MRI cabinets with a manual force to overcome inertia of 30 lbs. Pushing distances are typically 1 inch to 18 inches.
• Bending: This activity occurs occasionally and periodically in the low back with various tasks.
• Reaching: This activity occurs rarely and periodically above the shoulders to access components and cupboards on top of MRI equipment, and occasionally below shoulder level.
• Kneeling/Crawling/Crouching: This activity occurs occasionally and periodically, mainly during wiring and lower panel access.
• Climbing: This activity occurs rarely and periodically when climbing up to 3 steps of a 6-foot ladder to access upper panels.
• Balancing: This activity occurs rarely and periodically while on the ladder.
• Twisting: This activity occurs rarely and periodically in the low back during tasks.

Additional requirements

• Must have valid driver’s license with a safe driving record.
• Must possess good interpersonal skills.
• Must be reliable and able to work independently.
• Must project a professional image.

Travel

• Up to 100% based on business needs. May include overnight and air travel.

Payhourly range of $34.69-$38.46

In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent accommodation due to medical or sincerely held religious belief or other legally required exemption.

Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements.

For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent accommodation due to medical or sincerely held religious belief or other legally required exemption.

* #LI-Remote

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([e-mail] or [phone]).

Job Locations

US-Remote

Posted Date 2 weeks ago (9/17/2025 11:34 AM)

Requisition ID 2025-35570

Category Engineering

Company (Portal Searching) FUJIFILM Healthcare Americas Corporation