Imaging Service Engineer I - Great Falls, Montana

Fujifilm; Cheyenne (WY); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare solutions provider is seeking an Imaging Service Engineer I to perform scheduled and unscheduled service work. Responsibilities include preventative maintenance, customer interaction, and efficient completion of administrative tasks. Suitable candidates should have an associate's degree in engineering and at least one year of field service experience. The role requires strong communication skills and the ability to work independently. Compensation ranges from $34.69 to $38.46 per hour, and travel up to 100% may be required.

Qualifications

• Minimum one year of previous field service experience.
• Knowledge of equipment for timely repair.
• Self-starter with organizational skills.

Responsibilities

• Perform preventative maintenance as directed.
• Maintain relations with field and management personnel.
• Complete administrative duties including reports.

Skills

Active listening

Strong customer service skills

Analytical skills

Communication skills

Education

Associates degree in electrical engineering, electronics or computer science

Tools

Oscilloscope

Diagnostic testers

Job description

Overview

Position Overview A Imaging Service Engineer I is responsible for performing scheduled service work on systems within a service area, and some unscheduled work in the service area with the assistance of technical support, as directed by the Area Service Manager.

Company Overview

FUJIFILM Healthcare Americas Corporation offers cutting-edge healthcare solutions across diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. Our Non-Destructive Testing (NDT) team harnesses radiography solutions to support transportation infrastructure, aerospace, and oil and gas assets. Our headquarters are in Lexington, Massachusetts. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across key business segments of healthcare, electronics, business innovation, and imaging.

Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Responsibilities

• Performs preventative maintenance as directed.
• Performs unscheduled maintenance work with the assistance of technical support.
• Is able to work independently on preventative maintenance work, but typically requires assistance on unscheduled maintenance work.
• Performs installations and de-installations of products and peripheral equipment as directed with some assistance.
• Maintains excellent working relations with field personnel, home office personnel, and management.
• Maintains timely and effective communications with management to escalate issues and customer concerns; performs administrative duties including electronic expense reports, weekly timecards, electronic reporting (work orders, service appointments, start times, parts inventory, consumption and returns), assigned computer-based training, and QA/RA work.
• Keeps up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm policies.
• Maintains daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Uses the escalation process to resolve customer service delivery issues and conducts root cause analysis to enable effective problem solving.
• Ensures that all administrative duties and paperwork are completed neatly, accurately, and submitted promptly.
• Must be prepared to work odd hours and overtime on occasion and travel as required.
• Maintains exceptional customer relations.
• Maintains tools/test equipment and spare parts; returns parts within required timeframes.
• Promotes the image and reputation of HCUS internally and externally.
• Performs other duties as assigned by the Area Service Manager.
• Complies with applicable U.S. FDA medical device regulatory requirements, ISO 13485 standard requirements, and all other applicable laws, regulations, and standards.
• Complies with and passes vendor credentialing requirements for access to hospitals and facilities.

Qualifications

• Associates degree in electrical engineering, electronics or computer science, or equivalent experience.
• Minimum one year of previous field service experience.
• Knowledge of assigned equipment to provide timely repair and effective maintenance.
• Active listening and strong customer service skills.
• Sound organization and administrative skills; self-starter with ability to maintain paperwork to FDA and company standards.
• Excellent analytical and communication skills; ability to explain technical issues in understandable terms.
• Ability to operate test equipment (oscilloscope, meter, diagnostic testers, etc.).
• Valid driver’s license and safe driving record.

Physical requirements

The following describe the physical demands of the job; they are representative of the essential functions an employee must perform:

This role typically works in usual medical/clinical environments, including sites under construction.

Position may require working in high magnetic fields up to 3 Tesla, which could affect implanted medical devices.

• Standing/Walking: frequent, prolonged

• Sitting: frequent, prolonged (including while driving or traveling)

• Lifting/Carrying: 1-60 lbs depending on items (tools, equipment, components)

• Pushing/Pulling: heavy equipment handling and patient tables; limited ranges

• Bending, Reaching, Kneeling/Crawling/Crouching, Climbing, Balancing, Twisting: occasional to rare as described

Additional requirements

• Valid driver’s license with a safe driving record.
• Good interpersonal skills; reliable and able to work independently.
• Professional appearance.

Travel

• Up to 100% based on business needs. May include overnight and air travel.

Payhourly range of $34.69-$38.46

Regulatory and accessibility

We comply with applicable vaccine guidance where required and may require credentialing and related requirements to enter facilities.

EEO Information

Fujifilm is an equal opportunity employer, providing opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, disability, veteran status, or other legally protected status.

ADA Information

If you require reasonable accommodation in completing this application or participating in the selection process, please contact our HR Department at [e-mail] or [phone].

Job Locations

US-Remote

Posted Date

2 weeks ago (9/17/2025 11:34 AM)

Requisition ID

2025-35570

Category

Engineering

Company

FUJIFILM Healthcare Americas Corporation