Imaging Service Assistant

Houston Methodist; Houston (TX); On-site; USD 28,000 - 46,000; Full time

Job summary

Houston Methodist is seeking an Imaging Services Assistant to support imaging staff, assist with patient movement, room preparation, and equipment disinfection to promote safety and exam quality. This non-exempt role emphasizes customer service, teamwork, and adherence to infection control and safety procedures, performing tasks that do not require a licensed professional.

You will interact with patients, families, and staff, coordinate with technologists, and contribute to efficient department

Qualifications

• High School diploma or equivalent
• Enrollment in accredited imaging school preferred
• Previous imaging student experience preferred or hospital/customer service experience preferred
• BLS certification (AHA) preferred

Responsibilities

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills and evaluations
• Sufficient proficiency in English reading and writing to perform essential functions
• Communicates effectively with patients, physicians, family members and co-workers
• Works with peers in a team situation and demonstrates strong organizational skills

Skills

English proficiency

Teamwork

Multi-tasking

Customer service

Safety procedures

Education

High School diploma

Imaging school enrollment preferred

Job description

At Houston Methodist, the Imaging Services Assistant position is responsible for assisting the imaging technical staff with activies to enhance safety, exam quality, and provision of service within the department. This position performs tasks that range from patient movement throughout the department and hospital, obtains supplies, room preparation, disinfection of equipment and room, that promote efficiency through completion of tasks that do not require a licensed individual. The Imaging Services Assistant position demonstrates competence to adapt to work and customer service to accommodate the unique physical, psychosocial, cultural, safety and other developmental needs of patients served by the department. This position demonstrates appropriate communication skills and interpersonal relationships.

FLSA STATUS

Non-exempt

QUALIFICATIONS

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
• Enrollment in an accredited imaging school preferred

EXPERIENCE

• Previous imaging student experience preferred or have worked in a hospital or other customer service industry preferred

LICENSES AND CERTIFICATIONS

• BLS - Basic Life Support or Instructor (AHA) - American Heart Association

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Demonstrates a learning attitude toward solving problems, using good reasoning and judgment
• Demonstrates a positive demeanor and strong multi-tasking abilities
• Ability to work with peers in a team situation
• Strong organization skills and detail-oriented nature
• Professional handling of exposure to confidential/sensitive information
• Practices universal precautions at all times
• Demonstrates a working knowledge of isolation, infection control and safety procedures

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Under instruction of technologists, works collaboratively with the imaging team to perform tasks that enhance the efficiency of the department.
• Transports patients when necessary to/from the department to ensure the imaging equipment is not waiting for the next patient. Functions as a team member, responding willingly to colleagues’ needs for assistance and partnership.
• Provides contributions towards improvement of department scores for employee engagement on department scorecard, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Under direction of the imaging sevices staff, communicates with patient/family, and staff members regarding delays or status changes associated with the exam.
• Facilitates patient trips to/in changing rooms and restrooms in order to expediate the patient’s journey through the department.
• Proactively seeks out assignments and learning opportunities within assigned department or on teams that cross departments. Follows up on action items to ensure completion of assignments.
• Conducts patient and family-centered care standards and follows through with meeting patient needs. Uses peer-to-peer accountability, towards improving department metrics for patient satisfaction and care.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Ensures work areas are clean, uncluttered, and stocked in accordance with department protocals.
• Organizes the work flow, problem-solves basic and routine matters, seeking guidance and assistance from imaging services staff, by utilizing resource persons, i.e. licensed technologist, or management, policy and procedure manuals, or other references on standards of care.
• Contributes to identification of corrective action and improvement activities, impacting quality and safety targets, through peer-to-peer accountability, reporting near misses, and collaborating with the interprofessional team.

FINANCE ESSENTIAL FUNCTIONS

• Self-motivated to independently manage time effectively, prioritize daily tasks to meet established and committed deadlines, minimizing incidental overtime. Utilizes time efficiently and helps other team members.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Provides recommendations to improve processes that enhance safety, workflows and patient care.
• Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform: No
• Scrubs: Yes
• Business professional: No
• Other (department approved): Yes

ON-CALL

Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL

Travel specifications may vary by department.

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No