Imaging Patient Assistant

Advocate Health; High Point (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health is seeking an entry‑level radiology support role to assist patients, prepare exam rooms, and coordinate care with physicians and technologists. You will handle basic data entry, scheduling, and patient interactions in a fast-paced setting.

The role emphasizes patient safety, accuracy in documenting information, and collaboration with the imaging team. GED or HS diploma required; no prior experience needed.

Qualifications

• IV insertion and venipuncture capabilities as needed by the department.
• Excellent communication with patients, staff and physicians.
• Superior customer service and organizational abilities.
• Intermediate computer skills including email and basic systems.
• Ability to follow directions and work independently or with technologists and physicians.

Responsibilities

• Assist patient in preparation for exam and provide basic instruction.
• Use radiology systems to generate requisitions, check schedules and access patient data.
• Prepare and organize exam rooms and maintain equipment and supplies.
• Greet patients and respond to routine information requests and schedule appointments.
• Serve as liaison between ordering physician, radiologist and technologist.
• Provide radiology reports or images and manage health information records.
• Document information and communicate observations and needs to the health team.
• Perform routine maintenance and quality checks on imaging equipment.
• Assist with screening and documentation of MRI implants as needed.
• Demonstrate knowledge of age-appropriate care and life-span development.

Skills

IV insertion

Communication

Customer service

Organizational skills

Computer skills

Follow directions/independence

Education

GED or High School Equivalency Diploma (HSED)

High School Diploma

Job description

Major Responsibilities:

• Assistspatient in preparation for exam,provides basic instruction to patientsregardingroutine procedures, transports patientsbetween exam rooms/departments and escorts patients, families, and visitors if department needsrequire.
• Usesradiology computer systems to generate requisitions, check schedules, and obtain pertinent patient informationas needed.
• Organizesand prepares exam rooms and work areas, including cleaning, stocking, ordering supplies, andmaintainingequipment, based on departmentneed.
• Greets patients and visitors and responds to routine requests for information,reportsor film loans. Promptlyanswers telephone,screenscalls, schedules patient appointments, and takes messages, if department needsrequire.
• Acts as a liaison between ordering physician, radiologist, and technologist.
• Provides radiology reports and/or radiographic images to staff, physicians,patientsand/or family upon request. Files, retrieves, and releases health information records and films. Compiles film jackets/discs and completes required forms/documentation.
• Documents requested information and promptlycommunicatesobservations, concerns, and needs of the patient with physicians and other members of the health care team.
• Completes routine maintenance and quality monitoring of imaging equipment using appropriatetechniquewhen cleaning,sterilizingand caring for instruments and otherequipment, based on departmentneed.
• Assistswith the screening and documentation of MRI implants based on departmentneed.
• Must be able todemonstrateknowledge and skills necessary to provide careappropriate tothe age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards

Licensure, Registration, and/or Certification Required:

Basic Life Support (BLS) for Healthcare Providerscertification issued by the American Heart Association (AHA)requiredupon hire unless department leader has determined it is notrequired.

Education Required:

Certificate of General Educational Development (GED)orHigh School Equivalency Diploma (HSED), orHigh School Graduate.

Experience Required:

No experience required

Knowledge, Skills & Abilities Required:

• Competent in IV insertion and venipuncture, based on departmentneed.
• Excellent communication skills including the ability to effectively communicate with a variety of patients,staffand physicians.
• Excellent customer service and organizational skills.
• Intermediate computer skills including experience in using computer applications/systems and electronic mail.
• Must be able to follow directions and work well both independently and with technologists, physicians, and patients.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.