Imaging Navigation Supervisor

St. Tammany Parish Hospital; Covington (LA); On-site; USD 70,000 - 100,000; Full time

Job summary

St. Tammany Health System in Covington, LA seeks an Imaging Services Navigation Supervisor to oversee patient-navigation and communication workflows across imaging programs. You will lead navigators, ensure timely follow-up, and promote CARES standards to improve patient satisfaction and care continuity.

The role requires ARRT radiology registration, LSRT license, and five years of imaging experience; leadership and fast-paced, resourceful decision-making are essential.

Qualifications

• Must be a graduate of an accredited radiology technology program.
• ARRT registered in Radiology and LSRT state license required; post modality certification and multimodality background preferred.
• Minimum of five (5) years of imaging experience.

Responsibilities

• Oversee, coordinate, and optimize patient-navigation and communication workflows within Imaging Services.
• Lead a team of navigators to improve patient satisfaction, care continuity, and operational efficiency.
• Promote CARES standards and handle patient issues, complaints, and follow-ups.

Education

Accredited Radiology Technology Program

Job description

At St. Tammany Health System, delivering world-class healthcare close to home is our goal. That means we are committed to attracting and retaining the very best professionals for every position in our health system.

We believe the pristine beauty of St. Tammany Parish adds to our attractive compensation package. The health system is nestled in the heart of Covington on the north shore of Lake Pontchartrain. It is a peaceful, scenic, community-oriented area with an abundance of amenities to suit every taste.

JOB DESCRIPTION AND POSITION REQUIREMENTS

Scheduled Weekly Hours: 40

Summary of the Job:

The Imaging Services Navigation Supervisor is responsible for the oversight, coordination, and optimization of all patient-navigation and communication workflows within Imaging Services. This role ensures timely follow-up, patient preparation, documentation, and communication across multiple imaging programs including breast imaging, lung cancer screening, incidental findings, and AI-supported pathways. The Supervisor leads a team of navigators and serves as a central point of coordination to improve patient satisfaction, care continuity, and operational efficiency. Ensure and promotion of the CARES standards within the imaging department including investigation and follow up on patient issues, complaints, and concerns. This individual acts as an extension to the Imaging Services Manager. Additional duties are outlined under specific job duties.

Minimum Qualifications:

Must be a graduate of an accredited radiology technology program. A.R.R.T. registered in Radiology and state licensed in radiology by the LSRT required; post modality certification and multimodality background knowledge preferred. Minimum of five (5) years of imaging experience required. Must maintain compliance with the CE and exams performed requirements of their certifying organization.

Must possess strong critical thinking, guest relations, and decisive leadership skills. Must be able to work in a fast-paced environment with patients of all types and ages. Must make decisions and organize system procedures to make the most effective and economical use of resources.

Physical Demands:

Must possess good physical health. Some requirements include but are not limited to standing, sitting or walking for long periods of time. Lifting at least 50 pounds is required. Must be able to work with a moderate level of noise.

Physical Effort required:
Constant (67%-100%) – lifting, hearing, seeing
Frequently (34%-66%) - carrying, pushing/pulling, handling/feeling, talking
Occasionally (1%-33%) - climbing (stairs, ladders, etc.), balancing, stooping, crouching, crawling, reaching

EQUAL OPPORTUNITY EMPLOYER

St. Tammany Health System is an Equal Opportunity Employer. St. Tammany Health System is committed to equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, age, national origin or ancestry, citizenship, sexual orientation, gender identity, veteran status, disability status, genetic information or any other protected characteristic under applicable law.