Imaging & Cardiology Intake Coordinator

adventhealth; Orlando (FL); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Benefits from Day One

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Orlando is seeking a scheduling leader to oversee the intake team responsible for imaging appointment scheduling, benefits verification, and pre-authorization. You will manage specialized procedures and work closely with physicians to ensure timely patient care.

The role requires strong communication, scheduling experience, and healthcare financial services knowledge to deliver high-quality patient experiences and efficient operations.

Qualifications

• Outstanding oral and written communication skills.
• Proficient with Windows and MS Office.
• Understanding of health insurance authorization processes.
• Familiarity with radiologic procedures and terminology.
• Scheduling experience in healthcare.
• Healthcare financial services experience.

Responsibilities

• Inform physicians of scheduling conflicts and additional availability to expedite patient appointments.
• Provide leadership over the intake team responsible for scheduling, verification of benefits, pre-authorization, and pre-certification of imaging exams.
• Escalate operational issues to management promptly and work with offices on process issues.
• Supervise intake team members, guiding training and performance, and serve as imaging terminology knowledge leader.
• Schedule specialized procedures (MRI/CT with anesthesia alternatives, IV sedation, pre-surgical stealth exams, Gamma Knife, UFE, Cardiac CT Angiography).
• Maintain relationships with referring offices to retain and grow business.

Skills

Outstanding oral communication

Written communication

MS Windows

MS Office

Health insurance authorization

Radiology terminology

Scheduling experience

Healthcare finance

Education

Associate degree

Business or medical related field

Tools

MS Office

Radiology software

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance


• Paid Time Off from Day One


• 403-B Retirement Plan


• 4 Weeks 100% Paid Parental Leave


• Career Development


• Whole Person Well-being Resources


• Mental Health Resources and Support


• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

10925 NARCOOSSEE RD

City:

ORLANDO

State:

Florida

Postal Code:

32832

Job Description:

Informs physicians of scheduling conflicts and additional availability to expedite patient appointments. Provides leadership over the intake team responsible for scheduling, verification of benefits, pre-authorization, and pre-certification of imaging exams. Escalates operational issues to management promptly and works with offices on process issues. Supervises intake team members, offering guidance on training and performance issues, and serves as the knowledge leader for imaging-specific terminology and processes. Manages the scheduling of specialized procedures, including MRI/CT general anesthesia, MRI/CT IV sedations, pre-surgical stealth exams, Gamma Knife, UFE’s, Cardiac CT Angiography, and Interventional Radiology consults. Assesses the need for general anesthesia for adult and pediatric MRI patients and ensures timely follow-up and preparation for their appointments. Serves as a back-up scheduler during peak volume times, creating patient accounts, scheduling appointments, and pre-registering patients. Maintains close working relationships with referring physicians' offices, addressing their needs to retain and obtain new business. Maintains skill level and knowledge of imaging trends through reading, training sessions, and study materials, and disseminates information to the intake team. Delivers excellent customer service, managing calls and issues promptly and efficiently, and identifies opportunities for improvement and expansion of physician relationships. Resolves issues escalated from other team members and ensures smooth operation of the department. Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Outstanding oral and written communication skills [Required]


• Advanced computer skills (MS Windows / MS Office, etc.) [Required]


• Understanding of health insurance authorization processes [Required]


• Familiarity with radiologic procedures, terminology & modality requirements [Required]


• Scheduling experience [Required]


• Healthcare financial services experience [Required]

Education:

• Associate [Preferred]

Field of Study:

• in business or medical related field

Work Experience:

Additional Information:

Licenses and Certifications:

Physical Requirements:

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $16.63 - $26.60

Background Screening Requirement (Florida Law)

Certain positions are subject Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.