Imaging Authorization & Scheduling Specialist

The US Oncology Network; Orland Park (IL); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid Time Off

Job summary

The US Oncology Network is seeking a full-time scheduling representative for its Orland Park location. This role involves efficiently scheduling patient imaging appointments, entering necessary authorizations, and being a liaison between patients and medical staff.

Qualified candidates should have a high school diploma, strong communication skills, and a preferred background in medical office settings. The benefits include medical, dental, vision coverage and a 401(k) plan.

Qualifications

• Minimum three years of office experience in a medical office setting preferred.
• Previous experience scheduling imaging strongly preferred.
• Excellent written and verbal communication skills required.

Responsibilities

• Obtain and enter all necessary authorizations for imaging.
• Schedule imaging in the required systems.
• Answer all incoming calls and assess callers’ needs.

Skills

Communication skills

Knowledge of medical terminology

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

Job description

In-Office Position

Location: 82 Orland Square Drive, Orland Park, IL 60462

Employment Type: Full-Time

Salary Range: $20.00 - $28.00

Overview

Under general supervision, the role is responsible for scheduling patient imaging appointments efficiently and timely. The position handles obtaining necessary pre‑authorizations for imaging, answers all incoming calls, directs calls to appropriate personnel, and serves as a liaison between patients and medical staff. The role may include outside scheduling responsibilities and supports compliance with the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

Scope

The position involves managing all tasks related to patient imaging scheduling, including entering authorizations, entering correspondence into electronic medical records, and monitoring scheduling templates and work queues. It also ensures confidentiality and protects patient information.

Responsibilities

• Obtain and enter all necessary authorizations for imaging.
• Enter correspondence related to referrals in patients’ charts and/or electronic medical records (EMR).
• Schedule imaging in the required systems.
• Answer all incoming calls, assess callers’ needs, and direct them to appropriate personnel. Page clinic personnel as needed and obtain and communicate messages accurately and timely.
• Efficiently schedule new patients, imaging, patient referrals, and returning patients in a computer system according to physician and/or office guidelines. For new and/or referred patients, set up the system with appropriate documentation.
• Cancel or reschedule appointments according to physician schedule changes and notify appropriate clinic personnel.
• Monitor primary scheduling templates and work queues.
• Demonstrate an understanding of patient confidentiality to protect the patient and clinic/practice.
• Communicate with patients about imaging being scheduled and potential prep work needed, inquire about test specifics from necessary parties, and gather patient information as required.
• Perform other duties as required.

Qualifications

• High school diploma or equivalent required.
• Minimum three years of office experience, preferably in a medical office setting (strongly preferred).
• Previous experience scheduling imaging strongly preferred.
• Previous experience in the oncology field preferred.
• Experience with Electronic Medical Records (EMR) strongly preferred.
• Knowledge of medical terminology required.
• Excellent written and verbal communication skills required.
• Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Physical Demands

Work may require sitting for long periods, stooping, bending and stretching for files and supplies, and occasionally lifting files or paper up to 30 pounds. Manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment is required. Vision must be correctable to 20/20 and hearing must be within normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods.

Competencies

Uses Technical and Functional Experience: Possesses up‑to‑date knowledge of the profession and industry; is regarded as a reliable resource in the technical/functional area and accesses and uses other expert resources when appropriate.

Demonstrates Adaptability: Handles day‑to‑day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.

Uses Sound Judgment: Makes timely, cost‑effective and sound decisions; makes decisions under conditions of uncertainty.

Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.

Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluates products, processes, and service against those standards; manages quality; improves efficiencies.

Work Environment

The work is performed in an office environment and involves contact with patients and the public.

Benefits

• Medical
• Healthcare Reimbursement Accounts (HRCA)
• Health Savings Accounts (HAS)
• Dental
• Vision
• Life Insurance
• Short‑Term Disability (STD)
• Long‑Term Disability (LTD)
• Employee Assistance Program (EAP)
• Commuter Benefits
• 401(k)
• Wellness Program
• Paid Time Off