IMA GUEST SERVICE MANAGER

Illinoiscomptroller; Springfield (IL); On-site; Full time

Job summary

The Department of Military Affairs is seeking a Guest Service Manager at Camp Lincoln, Springfield, IL. This role involves front desk management, guest registration, and ensuring compliance with security protocols. Ideal candidates will have experience in customer service and computer systems, with a focus on maintaining a welcoming environment.

Benefits

Flexible jobs

Career advancement opportunities

Retirement packages

Qualifications

• Preferably two years’ experience or education with computer software, hardware, and AV equipment.

Responsibilities

• Maintain cleanliness of the front desk and lobby.
• Register guests, assign rooms, issue keys, and escort guests as needed.
• Ensure only authorized patrons use government quarters.

Skills

Customer Service

Computer Software

Education

High School Diploma

Job description

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We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas, and experiences are crucial to our ability to most effectively serve the public. Bilingual skills are welcome.

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please inform us if you require a reasonable accommodation to apply for a job, interview, or engage in any activity related to the hiring process. Examples include making changes to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you must provide a certification of disability from a physician, psychiatrist, school official, or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents in your application.

Questions regarding Reasonable Accommodations can be directed to the Central Management Services Disability Resource Center at [e-mail] or call [phone].

Sponsorship for Employment

The State of Illinois does not sponsor employment visas (e.g., H-1B). Applicants must be authorized to work in the U.S. full-time to be considered for employment.

Disclosure of Salary Information

In accordance with the Illinois Equal Pay Act, the State does not request or require salary history. Employment decisions are not based on wage or salary history. Please do not include wage or salary information in your application materials.

Agency: Department of Military Affairs
Salary: $18.00 per hour
Job Type: Hourly - Full-time
County: Sangamon
Number of Vacancies: 1
Plan/BU: None

Department: Facilities

Work Location: 1301 N. MacArthur Blvd., Springfield, IL 62702

Schedule: 40 hours per week

Hours: Varies based on Mission Requirements

Date Posted: 05/14/25

Last Day to Apply: 05/28/25

BID NOTICE #: 47317

****A RESUME IS REQUIRED FOR THIS JOB POSTING****

The main communication method will be email. Please check your spam folders for responses. You may receive emails from specified addresses.

Please attach a detailed Resume/CV, transcripts or diplomas for all degrees, and professional licensures in the My Documents section of your application. The Department of Military Affairs must verify higher education proof before extending an offer.

This is a non-code Military Exempt position. To qualify, provide proof of Illinois National Guard service, such as a memo from your command, NGB22, or DD214, uploaded in your application.

You will not be considered if you submit CMS100, CMS100b, FM 115, or other documents instead of a Resume or CV.

Why work for Illinois? Working with the State demonstrates values of compassion, equity, and dedication. We offer flexible jobs with excellent benefits, opportunities for career advancement, and retirement packages.

Position Overview

The Department of Military Affairs seeks a Guest Service Manager at Camp Lincoln, Springfield, IL. Responsibilities include front desk duties such as guest check-in/out, room assignments, and ensuring security and compliance.

Essential Functions

• Maintain cleanliness of the front desk and lobby.
• Register guests, assign rooms, issue keys, and escort guests as needed.
• Ensure only authorized patrons use government quarters.
• Calculate and post charges, maintain check-out lists, and print reports.
• Update housekeeping status and perform other duties as assigned.

Minimum Qualifications

• Preferably two years’ experience or education with computer software, hardware, and AV equipment.

Preferred Qualifications

• Maintain and update guest and patron information efficiently.
• Provide professional customer service, greet visitors, and answer questions.
• Register guests accurately and prepare reports timely.
• Comply with safety and security policies.

Conditions of Employment

• Possession of a valid driver’s license.
• Ability to pass a background check.

Agency Contact: Natasha

Application Instructions:

• Use the “Apply” button to start your application.
• Sign in or create an account as needed.
• Follow specific instructions for State and non-State applicants.
• For questions, refer to application resources provided.

*Note: The Department of Military Affairs complies with anti-discrimination laws and does not discriminate based on race, color, religion, sex, national origin, and other protected categories. Contact the Equal Employment Opportunity Office at 217/557-5667 for inquiries.