(ILM) Part-Time Cross-Utilized Agent

unitedgroundexpressexternal; North Carolina; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Earned Paid Time off

Discounted travel for immediate family

Career advancement opportunities

Benefits package

Job summary

United Ground Express in North Carolina seeks a Passenger Services Agent to manage check-in, ticketing, and boarding processes. You will use reservation systems to rebook itineraries, issue boarding passes, and collect any applicable fees while maintaining accurate passenger records and on-time departures.

The role involves assisting passengers during disruptions, handling baggage, reading baggage tags, and supporting ramp operations.

Qualifications

• Must be 18 years or older with US work eligibility.
• Able to read/write/speak English fluently.
• comfortable using computers and reservation systems.
• Willing to work any shift, including nights and holidays.
• Able to lift up to 70 lbs and stand for long periods.

Responsibilities

• Greeting passengers and delivering a seamless check-in and ticketing experience.
• Use reservation software to rebook itineraries and issue boarding passes.
• Ensure passenger information is accurate and flights depart on time.
• Assist with boarding and respond to interruptions per policy.
• May assist in Baggage Service Office handling baggage location and questions.
• Read baggage tags and cargo labels and prepare aircraft for next flight.
• Operate radios to communicate with crew and colleagues.
• Comply with United and FAA regulations and safety policies.
• Ability to lift/move baggage up to 70 lbs and push/pull carts.

Skills

Customer service

English fluency

Computer skills

Clear communication

Calm under pressure

Tools

Reservation software

Radio equipment

Job description

Key responsibilities

• Greeting passengers and providing a seamless check-in and ticketing experience
• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
• Ensure passenger information is processed accurately and flights are sent out on time
• Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
• Maintaining composure while managing customer challenges
• Read and interpret checked baggage tags, and cargo labels
• Prepping and securing the aircraft for the next flight
• Use radio electronic devices to communicate with co-workers or flight crew
• Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
• Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
• May require lifting over 100 items for a single aircraft
• Push/pull loaded and empty carts during loading/unloading operations
• Ascend/descend jet-way stairs while carrying baggage
• Bend/stoop and crawl to move and stack/unstack cargo in aircraft
• Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage
• Cleaning of the interior of the aircraft, clean and service aircraft lavatories
• Work outdoors in all temperatures and weather conditions

Qualifications and minimum requirements

• Must be at least 18 years old
• Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
• Successful completion of pre-employment process which may include but not be limited to; drug screen, hearing and vision check
• Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need.
• Comfortable working with computers, mobile devices, and new technologies
• Must be able to use radio electronic devices to communicate with co-workers or flight crew
• Must be able to read, write, fluently speak, and understand the English language
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
• Able to perform a variety of physical activities including Pushing, bending, stooping, climbing, and working in tight spaces
• Authorized to work in the United States without sponsorship
• Must possess and maintain a valid US state driver's license. (Suspended,expired, revoked, or denied licenses are not valid.)

What we provide

• Competitive benefits
• Competitive wages
• Earned Paid Time off
• Discounted travel for you and your immediate family
• Career advancement opportunities

United Ground Express is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, citizenship, color, disability, gender identity, genetic information, national origin, pregnancy, race, religion, sexual orientation, or veteran status (or any other protected category under applicable law).

ADA Specifications

• Ability to operate a computer to enter and retrieve data
• Ability to utilize radio equipment for communications
• Ability to lift up to 70lbs on a consistent basis
• Ability to pass all pre-screening clearances applicable to position qualifications.

ILM Wilmington International Airport North Carolina