IIT Support Specialist

Galen College of Nursing; Charleston (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Tuition discounts

401(k) match

Stock Purchase Plan

Fertility benefits

Paid time off

Employee discounts

Job summary

Galen College of Nursing in Charleston seeks an IIT Support Specialist to provide desktop and classroom technology support to faculty, staff and students. You will handle end-user issues via email, phone, tickets, and remote access, ensuring timely, friendly service.

The role requires an associate degree in IT or equivalent, at least two years in IT desktop support, and solid knowledge of Windows, Microsoft Office, Outlook, AD, and basic networking.

Qualifications

• Minimum two years’ experience in IT desktop support.
• Strong customer service and communication skills.
• Familiarity with Windows, Office, Outlook, and AD.

Responsibilities

• Provide desktop IT support to campus users via in-person, phone, email, and remote access.
• Support testing and instructional classroom technology.
• Assist faculty with hosting web conferences and using LMS.

Skills

Desktop support

Customer service

End-user training

Windows administration

Microsoft Office

Outlook

Active Directory

Networking basics

Remote desktop

Ticketing system

Education

Associate degree in Information Technology

Tools

Remote Desktop

Ticketing System

Windows OS

Job description

At Galen College of Nursing, we educate and empower nurses to change lives. Since 1989, we’ve dedicated our work to delivering high-quality nursing education with a student-first mindset. As one of the largest private nursing colleges in the country, we combine the support of a close-knit learning environment with the strength of a nationally recognized institution, HCA Healthcare.

That same passion for excellence in the classroom extends to our offices. At Galen, you’ll find a culture deeply rooted in collaboration, innovation, and a shared commitment to improving the future of healthcare. Your work directly touches the next generation of nurses, and your contributions help our students pursue their dream of a compassionate career.

If you’re looking for a career where you can make a difference, grow professionally, and be part of a caring team, we’d love for you to apply for the IIT Support Specialist position today!

Position Overview

As a IIT Support Specialist at Galen College of Nursing, you will provide desktop support to campus leadership, local faculty, staff and students with quality customer service, support, tools, and training needed to meet their educational goals. This position will be the primary technology service provider for the campus (with escalation support from IT Services) via email, telephone, ticketing system, and remote desktop.

Key Responsibilities

• Provide technical assistance to end users primarily during normal business hours (some after hours and overtime work required).
• Provide support for computerized testing and instructional classroom technology.
• Support for applications utilized by faculty in the delivery of online, virtual, and web-enhanced courses.
• Provide direct support to faculty for hosting web conferences.
• Answer questions and troubleshoot computer, phone, and network problems for users in person, or via telephone or remote access, using basic trouble ticketing software.
• Provide assistance in the use of computer hardware and software, including printing, installation, word processing, spreadsheets, email, operating systems, network and wireless connections, and provisioning mobile devices.
• Provide support with user account management and permissions for employees and students.
• Provide desktop application support for Windows, Microsoft Office, and various software applications.
• Assist IT team with inventory, asset management, documentation, and utilization tracking.
• Maintain computer, network, phones, and audio-visual technology in classrooms, labs, libraries, conference rooms, and offices.
• Install, configure, and maintain Windows operating systems and desktop applications.
• Direct faculty to current technical and college-wide resources (i.e., Online Library, LMS, Screencast-O-Matic, ERC, etc.).
• Create technical support and “How-To” video to assist faculty and students.

Position Requirements

• Education: Associate degree in Information Technology or related field. Extensive experience and applicable IT certifications may be substituted for education on a case by case basis.
• Experience: Minimum two years’ experience in IT desktop support, customer service, helpdesk, and general technology support.
• Skills/Special Qualifications: Customer satisfaction- and service-oriented; good interpersonal, typing, and verbal/written communication skills; good prioritization and multitasking skills; fast, solid learner and team player; professional, self-motivated, and trustworthy; good diagnostic, analytic, and troubleshooting skills; detail-oriented, reliable and dedicated. Excellent PC hardware, software, and audio-visual technology knowledge; Microsoft networking skills required including basic knowledge of Microsoft Active Directory and Outlook; A+, Network+, MCSP, and similar IT industry certifications a plus
• Physical/Mental Demands & Work Environment: Ability to lift, move, and carry typical IT hardware up to 30 pounds.
• Degree of Supervision: Minimal for customer service and technology support role and tasks, moderate for IT-related projects

Benefits

At Galen College of Nursing, we want to ensure your needs are met. We offer a comprehensive package of medical, dental, and vision plans, tuition discounts, along with unique benefits, including:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial well-being
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for children, elders, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away from Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Galen College of Nursing is recognized as a 2023 National League of Nursing (NLN) Center of Excellence (COE)

Galen’s Compassionate Care Model Values

• Inclusivity: I foster an environment that provides opportunity for every individual to reach their full potential.
• Character: I act with integrity and compassion in all I do.
• Accountability: I own my role and accept responsibility for my actions.
• Respect: I value every person as an individual with unique contributions worthy of consideration.
• Excellence: I commit myself to the highest level of quality in everything I do.

Learn more about our vision and mission.

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.