Student Financial Services Specialist

Galen College of Nursing; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive medical coverage

401(k) Plan with match

Education assistance

Employee discounts

Paid time off

Telemedicine services

Life and disability coverage

Job summary

Galen College of Nursing in Austin, TX is seeking a Student Financial Services Specialist to guide students through federal and state aid, VA benefits, and other financing options to support enrollment and degree completion.

You will assist students with missing documents, ensure timely packaging and disbursement, and educate families on Title IV aid, loan repayment, and financial literacy. The role emphasizes confidentiality and regulatory compliance in a collaborative office environment.

Qualifications

• Bachelor's degree required or equivalent experience.
• Experience with Federal Financial Aid programs preferred but not required.
• Strong communication and customer service skills.
• Ability to manage multiple projects with deadlines and confidentiality.

Responsibilities

• Provide information, guidance, and assistance regarding federal and state financial aid to facilitate enrollment and completion.
• Assist active students with missing documents, form completion, and timely financial aid packaging/disbursement.
• Educate students and parents on Title IV aid, eligibility, financial literacy, and loan repayment.
• Document student communications in the student information system (email, calls, texts, meetings).
• Maintain confidentiality per FERPA and related regulations; stay current on policies and requirements.
• Attend financial aid trainings and seminars as needed.

Skills

Excellent written and oral comms

Customer service

Strong organizational skills

Team player

Discretion and confidentiality

Education

Bachelor's degree

Tools

Microsoft Office

Job description

At Galen College of Nursing, we educate and empower nurses to change lives. Since 1989, we’ve dedicated our work to delivering high-quality nursing education with a student-first mindset. As one of the largest private nursing colleges in the country, we combine the support of a close-knit learning environment with the strength of a nationally recognized institution, HCA Healthcare.

That same passion for excellence in the classroom extends to our offices. At Galen, you’ll find a culture deeply rooted in collaboration, innovation, and a shared commitment to improving the future of healthcare. Your work directly touches the next generation of nurses, and your contributions help our students pursue their dream of a compassionate career.

Position Overview:

As a Student Financial Services Specialist at Galen College of Nursing, you will provide information, guidance, and assistance regarding various types of financial assistance, including, but not limited to federal financial aid, state aid, workforce agencies, employer payments, and VA benefits, to facilitate the enrollment, persistence, and completion of students, consistent with the College's mission.

Key Responsibilities:

1. Assist and guide active students throughout their program, including but not limited to:
   • Contact current students about missing/incomplete documents.
   • Assist current students with completion of forms as needed.
   • Review financial aid application for accuracy and ensure eligible aid is packaged and disbursed in a timely manner.
   • Support students in the management of additional financing options, including state aid, workforce agencies, employer payments, VA benefits, etc.
   • Create payment arrangements on term balances to support campus cash collections.
   • At program end, track and document completion of Exit Counseling, following-up with students as necessary.
2. Provide continued support and education to students and their parents on topics related to Financial Aid, including, but not limited to Title IV Federal Financial Aid, eligibility, financial literacy, and loan repayment.
3. Thoroughly document student communication in the student information system, including, but not limited to email, phone calls, text messages, and meetings.
4. Assist in other phases of financial aid, enrollment, and student support, as necessary.
5. Maintain confidentiality of students and student information. Follow guidelines by regulatory bodies such as FERPA, the Department of Education, other Galen accrediting agencies, federal, state and local laws, etc.
6. Maintain current knowledge of college policies and processes and relevant accreditation and regulatory requirements.
7. Attend financial aid training, workshops and seminars, as necessary or requested by the College.
8. Other duties as assigned.

Position Requirements:

Education: Minimum of a bachelor’s degree. Equivalent experience in lieu of a degree will be considered.

Experience: Experience working with Federal Financial Aid programs preferred, but not required. Experience working with customer financial accounts preferred, but not required.

Skills: Must possess excellent written and oral communication skills. Must possess excellent customer service skills. Strong organizational skills and an ability to prioritize and complete simultaneous projects while meeting deadlines. Ability to maintain confidentiality and discretion at all times. Must be a team player by assisting and encouraging other Galen employees.

Special Qualifications: Working knowledge of Microsoft Office products. Must be able to secure access to all Department of Education websites, including, but not limited to NSLDS, COD, CPS, etc. Candidates should have no prior history of student loan default.

Physical/Mental Demands & Work Environment: Must be able to sit at a computer desk for eight hours each day. Must be available to work flexible schedule to include some evenings and occasional weekends.

Degree of Supervision: Minimal

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial well-being
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for children, elders, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away from Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits.

Note: Eligibility for benefits may vary by location.

Galen College of Nursing is recognized as a 2023 National League of Nursing (NLN) Center of Excellence (COE).

Galen’s Compassionate Care Model Values

• Inclusivity: I foster an environment that provides opportunity for every individual to reach their full potential.
• Character: I act with integrity and compassion in all I do.
• Accountability: I own my role and accept responsibility for my actions.
• Respect: I value every person as an individual with unique contributions worthy of consideration.
• Excellence: I commit myself to the highest level of quality in everything I do.

Learn more about our vision and mission.

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.